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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong passion for coffee and sustainability while delivering exceptional customer service and achieving sales targets. Possesses effective time management and interpersonal skills to create positive brand experiences and educate customers about Nespresso's mission.
Highest-signal resume keywords
Sales ExcellenceCustomer ServiceProduct KnowledgeTime ManagementInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Target AchievementUpsellingRetail ExperienceCustomer EngagementProduct Education
Soft Skills
Effective CommunicationTeam CollaborationCoaching Participation
Industry Keywords
Nespresso BrandSustainability MissionFast-Paced RetailHigh Volume Customers
About the role
Key responsibilities & impact- Act as an ambassador of the Nespresso brand
- Deliver exceptional customer service
- Drive sales and achieve sales targets
- Engage in daily briefings to understand key objectives and meet deliverables
- Participate in coaching sessions with team leaders
- Upsell and approach customers
- Reinforce the brand message
- Meet individual and store goals
- Deliver customer experiences using product knowledge and enthusiasm for the brand
- Create positive brand experiences for all stakeholders
- Educate customers and prospects about Nespresso’s sustainability mission
Requirements
What you’ll need- Passionate about coffee and sustainability
- Eager to expand knowledge of Nespresso coffees
- 1–2 years of experience in a fast-paced retail/selling environment with a high volume of customers
- Demonstrated excellence in sales and customer service
- Effective time management and interpersonal skills
- Ability to stand for an entire working day
- Ability to repeatedly lift a maximum of 23 kgs
Benefits
Comp & perks- Quarterly bonus
- Free coffee machine
- Monthly Nespresso credit
- Exclusive employee discounts
- Lifestyle Spending Account
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- Supportive, inclusive culture
- Accommodation support during the recruitment process