Coffee Specialist

Nestle

. Act as a Nespresso brand ambassador in the boutique .

Posted 11/10/2026part-timeSão João da Madeira • PortugalJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and face-to-face sales, with a strong focus on achieving sales targets and enhancing customer experiences. Proficient in advising customers on products and services while maintaining boutique presentation standards.

Highest-signal resume keywords

Customer ServiceSales Target AchievementProduct KnowledgeCoffee Tasting ExpertiseTechnical Assistance Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Direct Customer ServiceFace-to-Face SalesSales TechniquesProduct AdvisingMachine Fault Assessment

Soft Skills

CommunicationInterpersonal SkillsCustomer Engagement

Certifications & Qualifications

Specialized Training in Customer Relations and Sales

Industry Keywords

Nespresso Brand AmbassadorBoutique ManagementCoffee ProductsCustomer Needs Assessment

About the role

Key responsibilities & impact

Act as a Nespresso brand ambassador in the boutique
Welcome, advise, and guide customers on campaigns and products in line with Nespresso quality standards
Achieve sales targets through attentive customer service and follow-up
Welcome customers and identify their needs
Advise customers and prospective customers on Nespresso products and services
Introduce customers to the art of coffee tasting and spark their curiosity about the full product range
Carry out an initial assessment of machine faults and direct customers to Technical Assistance
Maximize sales of Nespresso coffee, machines, and accessories
Contribute to maintaining the boutique’s appearance and organization, ensuring the correct equipment and appropriate presentation are in place

Requirements

What you’ll need

Secondary education or equivalent (minimum)
1–2 years of professional experience in direct customer service and face-to-face sales of products and services (preferred)
Specialized training in customer relations and sales (preferred)
Conversational English skills (preferred)

Benefits

Comp & perks

Attractive salary plus quarterly bonus
Attractive benefits package
Onboarding with all the tools you need to succeed
On-the-job training based on your development needs and career aspirations
Company committed to sustainability and certified as a B Corp
Company that promotes inclusion, growth, and innovation
Workplace adaptations to accommodate special needs