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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and sales, with a focus on engaging customers and maximizing product knowledge. Proficient in assessing customer needs and providing tailored recommendations to enhance the Nespresso experience.
Highest-signal resume keywords
Customer ServiceSales ExperienceProduct KnowledgeCoffee TastingConversational English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
AdvisingWelcomingGuidingAttentiveness
Industry Keywords
NespressoBoutiqueSales TargetsCustomer RelationsProduct RangeTechnical AssistanceMachine FaultsReplenishmentQuality StandardsCustomer Needs
About the role
Key responsibilities & impact- Act as a Nespresso brand ambassador in the boutique
- Welcome, advise, and guide customers on campaigns and products in accordance with Nespresso quality standards
- Meet sales targets through attentive customer service and follow-up
- Welcome customers and identify their needs
- Advise customers and prospective customers on Nespresso products and services
- Introduce customers to the art of coffee tasting and spark their curiosity about the full product range
- Perform an initial assessment of machine faults and direct customers to Technical Assistance
- Maximize sales of Nespresso coffee, machines, and accessories
- Contribute to maintaining the boutique’s appearance and organization
- Replenish capsules, machines, and accessories daily
Requirements
What you’ll need- Minimum upper-secondary education
- 1–2 years of professional experience in direct customer service and sales of products and services (preferred)
- Specialized training in customer relations and sales (preferred)
- Conversational English proficiency (preferred)
Benefits
Comp & perks- Competitive salary plus quarterly bonus
- Attractive benefits package
- Onboarding with all the tools you need to succeed
- On-the-job training based on your development needs and career aspirations
- Excellent working environment
- B Corp-certified company committed to sustainability
- Inclusive workplace that promotes growth and innovation
- Workplace adaptations for special needs