Customer Account Associate

Nestle

. Support Account Directors and Account Managers in achieving annual sales objectives .

Posted 10/10/2026full-timeArlington • Virginia • United StatesJuniorMid-Level💰 $67,337 - $97,849 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales contract administration, customer support, and trade deduction analysis while effectively managing multiple priorities and collaborating with cross-functional teams. Proficient in Microsoft Office Suite and familiar with SharePoint and other collaboration tools.

Highest-signal resume keywords

Sales Contract ExperienceTrade Deduction AnalysisCustomer SupportMicrosoft Office Suite ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Contract AdministrationTrade Deduction AnalysisCustomer Item ManagementForecast ReconciliationLogistics Coordination

Soft Skills

Attention to DetailTime ManagementEffective CommunicationCollaboration

Tools & Technologies

Microsoft Office SuiteSharePointOsprey

Industry Keywords

CPG ExperienceSales SupportCustomer SupportDistribution Activities

About the role

Key responsibilities & impact

Support Account Directors and Account Managers in achieving annual sales objectives
Administer sales contracts, including dates, lead times, pricing, funding amounts, terms, and approvals
Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item management records
Support item setup and maintenance in Osprey and customer systems
Support trade deduction analysis, reconciliation, workflow administration, and documentation
Manage customer post-audit claims and resolve undisputed claims
Track disputed claims and manage timely responses
Research and resolve deduction discrepancies and follow up on complex claims
Drive collection of unauthorized deductions and credits
Support customer metric forecasting, off-invoice trade events, planning tool inputs, and system alignment
Reconcile customer and Nestlé internal forecasts and support trade management and financial reconciliations
Coordinate logistics and distribution activities with Nestlé Retail Services
Prepare NRS materials and participate in monthly distributor touchpoints
Resolve distributor-to-customer system connectivity issues
Monitor out-of-stock reporting, sales impact, and follow-up communications

Requirements

What you’ll need

Bachelor’s degree preferred, or 1–2 years of relevant professional experience
Sales contract experience, preferably in a CPG company
Experience in administrative, analytical, sales support, or customer support
Strong organization, time management, attention to detail, and accuracy
Proficiency in Microsoft Office Suite
Familiarity with SharePoint and collaboration tools
Ability to work independently, manage multiple priorities, communicate effectively, and collaborate with cross-functional partners
This position is not eligible for Visa Sponsorship

Benefits

Comp & perks

Performance-based incentives
401k with company match
Healthcare coverage
Competitive total rewards package
Broad range of other benefits