Customer Account Associate

Nestle

. Support Account Directors and Account Managers in achieving annual sales objectives .

Posted 9/18/2026full-timeSeattle • Washington • United StatesJuniorMid-Level💰 $58,544 - $85,086 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and organizational capabilities to support sales objectives, manage customer claims, and ensure accurate documentation and reporting. Proficient in Microsoft Office Suite and familiar with collaboration tools to enhance cross-functional communication and workflow efficiency.

Highest-signal resume keywords

Analytical SkillsSales Support ExperienceMicrosoft Office Suite ProficiencyAttention to DetailCustomer Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Trade ManagementFinancial ReconciliationDeduction AnalysisClaims ManagementItem Setup and MaintenanceLogistics CoordinationAutomated ReportingPricing Discrepancy ResolutionForecast ReconciliationPromotional Contract Management

Soft Skills

Strong OrganizationTime ManagementEffective CommunicationCollaborationAbility to Work Independently

Tools & Technologies

OspreySharePointCollaboration Tools

Industry Keywords

Sales ObjectivesCustomer SupportField SalesDistributor TouchpointsRetail Services

About the role

Key responsibilities & impact

Support Account Directors and Account Managers in achieving annual sales objectives
Analyze, reconcile, administer workflows, and document trade deductions
Manage customer post-audit claims and track disputed claims
Research and resolve deduction discrepancies and complex claims
Drive collection of unauthorized deductions and credits
Support customer metric forecasting, off-invoice trade events, planning tool inputs, and system alignment
Reconcile customer and Nestlé forecasts and support new item setup, trade management, and financial reconciliations
Coordinate logistics and distribution activities with Nestlé Retail Services
Prepare NRS materials and participate in monthly distributor touchpoints
Resolve distributor-to-customer system connectivity issues and monitor out-of-stock reporting
Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and item management records
Support item setup and maintenance in Osprey and customer systems
Coordinate large-scale planning meetings, industry events, and internal business planning sessions
Manage automated customer reporting, retailer reset calendars, category update submissions, and customer forms
Investigate and resolve pricing discrepancies involving contracts, EDI submissions, promotional events, and system updates
Manage promotional contracts and review promotional activities with Account Managers
Coordinate sample ordering and maintain sample inventory records

Requirements

What you’ll need

Bachelor’s degree preferred, or 1–2 years of relevant professional experience
Experience in administrative, analytical, sales support, customer support, Field Sales Representative, or Customer Account Analyst roles preferred
Strong organization, time management, attention to detail, and accuracy
Proficiency in Microsoft Office Suite
Familiarity with SharePoint and collaboration tools
Ability to work independently and manage multiple priorities
Ability to communicate effectively and collaborate with cross-functional partners
This position is not eligible for Visa Sponsorship

Benefits

Comp & perks

Performance-based incentives/bonus eligibility
401(k) with company match
Healthcare coverage
Competitive total rewards package
Inclusive workplace
Recruitment accommodations for individuals with disabilities