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Nestle

Customer Account Manager

Nestle

. Partner with customers to drive category growth and achieve annual Nestlé sales targets within commercial spend guardrails .

Posted 11/2/2026full-timeArlington • Virginia • United StatesMid-LevelSenior💰 $135,596 - $173,975 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in developing and executing customer-specific category growth strategies, managing sales and trade budgets, and collaborating with cross-functional teams to drive category growth and achieve sales targets. Proficient in utilizing analytics and insights to improve forecast accuracy and enhance selling capabilities.

Highest-signal resume keywords
Category ManagementKey Account Sales ExperienceSales Budget ManagementNegotiation SkillsIntegrated Commercial Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales Functions KnowledgeCustomer-Specific Category Growth StrategiesPricing KnowledgePromotion KnowledgeAssortment KnowledgeMerchandising KnowledgeSales Dashboard ProficiencyStandardized Reporting ToolsCategory Action Plan DocumentsMonthly Business Planning
Soft Skills
Influencing SkillsCommunication SkillsCollaboration SkillsProblem-Solving SkillsContinuous Improvement Mindset
Tools & Technologies
IRIBWSourceSales DashboardStandardized Reporting Tools
Industry Keywords
Consumer Products IndustryRetailer-Specific ProgramsMarketplace TrendsChannel TrendsShopper Trends

About the role

Key responsibilities & impact
  • Partner with customers to drive category growth and achieve annual Nestlé sales targets within commercial spend guardrails
  • Act as the contact for assigned customers and build category-winning plans
  • Activate Category Roadmaps and develop and execute customer-specific business plans using a category-first mindset
  • Work with Commercial Development/Market Development on customer-specific category plans
  • Present and launch New Item Plans and develop initial field forecasts
  • Develop customer promotion plans
  • Perform annual bottom-up volume builds based on distribution, category trends, and promotional activities
  • Achieve annual sales and trade targets through selling and negotiation
  • Improve forecast accuracy
  • Interact frequently with customers to implement annual plans, drive execution, gain distribution, activate category strategies and shopper marketing, and communicate service or product quality issues
  • Identify gaps between customer plans and feedback and propose resolutions
  • Ensure category growth, shipment targets, financial guardrails, customer service, and supply visibility to drive in-stocks
  • Present Customer Category Plans and Implementation Calendars through Joint Business Planning
  • Monitor and drive execution of customer category plans
  • Communicate in-store customer issues to Nestlé Retail Sales field teams
  • Improve selling capabilities and customer value through analytics, insights, and continuous improvement
  • Participate in Career Development programs and Professional Development Planning
  • Work with Customer Account Associates to develop category account management skills and best practices
  • Collaborate with Data and Reporting teams on standardized reports, business insights, and category growth opportunities
  • Collaborate with Nestlé Retail Sales and internal teams to drive execution, share best practices, and advance customer initiatives

Requirements

What you’ll need
  • University Degree (BA/BS) or equivalent experience
  • Minimum 5 years related work experience
  • At least 3+ years’ experience developing and leading sales within the consumer products industry
  • Experience negotiating annual sales plans focused on multiple brands
  • Key account sales experience at the Director and/or buyer level
  • Experience managing sales, profit, and trade budgets
  • Strong experience with cross-functional customer-facing teams and/or broker management interaction
  • Experience implementing and running retailer-specific programs
  • Understanding of category management, key competitors, and the assigned category
  • Ability to develop customer-specific category growth strategies
  • Knowledge of sales functions and their interrelationships with Marketing, Sales Finance, HR, Supply Chain, Technical, and Globe & IS/IT
  • Ability to influence people and create compelling, fact-based sales stories
  • Ability to create customer plans within CAP Guidelines and assigned Trade Rates
  • Knowledge of Pricing, Promotion, Assortment, and Merchandising
  • Knowledge of Integrated Commercial Planning, Category Action Plan documents, and Monthly Business Planning
  • Knowledge of customer best practices, marketplace, channel, and shopper trends
  • Knowledge of Sales Dashboard and standardized reporting tools
  • Knowledge of IRI, BW, Source, and internal/external industry insights and trends
  • Knowledge of core business processes and fundamentals, including Sales/Distribution, Customer Planning and Managing, Financial Reporting, Training, HR Policies, Integrated Commercial Planning, and Nestlé Management and Leadership Principles
  • This position is not eligible for Visa Sponsorship

Benefits

Comp & perks
  • Performance-based incentives
  • 401(k) with company match
  • Healthcare coverage
  • Broad range of other benefits
  • Inclusive workplace
  • Career Development programs
  • Professional Development Planning
  • Reasonable accommodations during recruitment