Customer Account Manager – Hospitality, Lodging

Nestle

. Manage, retain, and accelerate growth with national lodging and hospitality account partners .

Posted 9/23/2026full-timeRemote • Washington • United StatesSeniorLead💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in national account sales and strategic account management within the lodging and hospitality sectors, with a strong focus on building executive-level relationships and managing complex partnership agreements. Proven ability to analyze market insights and develop effective business strategies that drive growth and enhance customer value.

Highest-signal resume keywords

National Account Sales ExperienceStrategic Account ManagementComplex Contract NegotiationFood and Beverage Program ManagementFinancial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proposal DevelopmentCost-Benefit AnalysisProgram ImplementationPerformance ReportingMarket Analysis

Soft Skills

Relationship BuildingCommunication SkillsAdaptabilityTeam LeadershipProblem Solving

Tools & Technologies

Request for Proposal (RFP) ProcessesCustomer Bid Requirements

Industry Keywords

LodgingHospitalityFood and BeveragePremium/LuxuryHospitality Procurement

About the role

Key responsibilities & impact

Manage, retain, and accelerate growth with national lodging and hospitality account partners
Establish and cultivate executive-level relationships with national lodging brands, hotel management companies, ownership groups, hospitality procurement organizations, and food and beverage stakeholders
Build proposals connecting guest experience, operator needs, brand standards, consumer insights, and financial value
Create and execute joint business plans, account strategies, and performance reporting
Source and analyze customer, channel, consumer, and property-level insights to identify growth opportunities
Develop expertise in lodging and hospitality channel dynamics, food and beverage programming, and operator execution needs
Manage and execute complex partnership agreements and food and beverage programs
Conduct cost-benefit analyses of hospitality partnerships
Lead cross-functional teams across marketing, category, digital, finance, operations, and field sales
Direct new program implementation, national account rollouts, and multi-property expansion plans
Represent Nestlé Professional Solutions internally and externally with hospitality partners, procurement groups, and food and beverage decision makers

Requirements

What you’ll need

4-year Bachelor’s degree
8+ years of direct national account sales, strategic account management, or general management experience with lodging, hospitality, premium/luxury, or food and beverage organizations
Experience supporting national hotel brands, lodging management companies, hospitality procurement organizations, or similar partners strongly preferred
Experience selling, negotiating, or managing food and beverage programs within the lodging and hospitality channel
3+ years of national program management experience, including multi-property or multi-unit rollouts across complex customer systems
3+ years of complex contract negotiation experience with national accounts, procurement organizations, or enterprise-level customer partners
Foundational financial acumen to evaluate program economics, customer profitability, and long-term partnership value
Functional knowledge of marketing, operations, finance, customer strategy, and competitive dynamics within hospitality and foodservice environments
Ability to adapt strategies, build plans, and thrive in ambiguous environments with multiple internal and external stakeholders
Functional knowledge of Request for Proposal (RFP) processes, customer bid requirements, and proposal submissions
Ability to simplify complex material and communicate in a concise, executive-ready, and customer-relevant way
Not eligible for visa sponsorship

Benefits

Comp & perks

Performance-based incentives
401(k) with company match
Healthcare coverage
Inclusive workplace
Recruitment accommodations for applicants with disabilities