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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and relationship-building skills while driving sales through personalized interactions. Capable of managing multiple tasks and tools in a fast-paced environment, contributing to team goals and customer loyalty.
Highest-signal resume keywords
Customer ServiceSales EnthusiasmRelationship BuildingTeam CollaborationAdaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationCuriosityAgilityStrong Collaborative Mindset
Tools & Technologies
Customer Database Management
Industry Keywords
Nespresso ProductsOrder ManagementCustomer ExperienceCoffee References
Tech Stack
Tools & technologiesFluxGo
About the role
Key responsibilities & impact- Welcome and advise customers to provide the best possible experience and build customer loyalty
- Drive sales by offering Nespresso products and services in a personalized manner
- Embody the Nespresso spirit and values, and raise customer awareness of the company’s commitments
- Follow order management and tasting area procedures
- Update the customer database
- Contribute to achieving the boutique’s collective targets
- Take part in an approximately 10-minute immersive assessment and a recruitment interview
Requirements
What you’ll need- Open to both entry-level and experienced candidates
- Enthusiasm for sales
- Excellent customer service and relationship-building skills
- Team spirit and a strong collaborative mindset
- Curiosity, agility, and adaptability
- Ability to manage more than 80 coffee references, multiple tools and tasks, and varying customer flows
Benefits
Comp & perks- Fixed salary paid over 13 months
- Quarterly bonus of 8% based on collective targets when 100% of targets are achieved, prorated according to the achievement rate
- Profit-sharing and performance-related incentive bonuses based on the previous year’s results, through the company employee savings plan
- Meal vouchers worth €12.20 per working day, with 60% covered by Nespresso
- Reimbursement of 75% of transportation costs or a sustainable mobility allowance of €600 net per year
- Works Council benefits: reimbursement for leisure and vacation activities, gift vouchers, and more
- Work schedule provided six weeks in advance
- Two-day onboarding seminar upon joining
- Ongoing training delivered by our internal training teams, including sales and customer relationship training and product training
- Career development opportunities within our network
- Culture of inclusion and mutual respect
- Support for candidates with disabilities throughout the recruitment process