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Nestle

Customer Solutions Specialist

Nestle

. Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels .

Posted 9/30/2026full-timeMeycauayan • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the Order-to-Cash process, ensuring timely execution and resolution of customer inquiries and issues. Proficient in stakeholder management and continuous improvement initiatives to enhance service delivery.

Highest-signal resume keywords
Order-To-Cash Process ManagementCustomer Service ExperienceStakeholder ManagementProblem-Solving AbilityProficiency in SAP

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order CaptureFulfillmentBillingCollectionsReturns ManagementData AnalysisProcess Improvement
Soft Skills
Excellent CommunicationAttention to DetailCustomer-Centric MindsetAbility to Manage Multiple Priorities
Tools & Technologies
CRM SystemsTicketing SystemsMS OfficeDatabase Tools
Industry Keywords
Supply ChainShared ServicesCustomer InteractionsOrder Management

About the role

Key responsibilities & impact
  • Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels
  • Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment
  • Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines
  • Proactively communicate with customers regarding order status, risks, and mitigation plans
  • Serve as the primary contact for returns, refusals, and claims management
  • Collaborate with Demand Management, Logistics, Billing, and Sales teams to ensure accurate and efficient service delivery
  • Maintain and update records in CRM/ticketing systems
  • Support continuous improvement initiatives by identifying root causes and contributing to process enhancements

Requirements

What you’ll need
  • Bachelor's degree in business, Supply Chain, or related field
  • 2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes
  • Strong understanding of the Order-to-Cash lifecycle, including order capture, fulfillment, billing, collections, and returns
  • Excellent communication and stakeholder management skills
  • Strong problem-solving ability with high attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in MS Office and database/reporting tools (SAP)
  • Customer-centric mindset with the ability to handle sensitive situations professionally

Benefits

Comp & perks
  • No specific benefits, perks, or compensation extras are stated in the posting