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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills in invoice and purchase order management while ensuring compliance with Nestlé policies. Proficient in customer service and technical support, with a focus on problem-solving and effective communication.
Highest-signal resume keywords
Invoice AnalysisPurchase Order ManagementTechnical Support ExperienceSAP Systems ProficiencyMicrosoft Office Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Invoice AnalysisPurchase Order ManagementCustomer ServiceProblem SolvingTechnical SupportWorkload PrioritizationRecord KeepingData Analysis
Soft Skills
Interpersonal SkillsEffective CommunicationProactive AttitudeTeam Collaboration
Tools & Technologies
SAP SystemsMercado EletrônicoMicrosoft OfficeDigital Communication Tools
Industry Keywords
NBS Procurement PoliciesGoods/Services ReceiptsCustomer RequestsComplianceNestlé Policies
About the role
Key responsibilities & impact- Analyze invoices from suppliers and service providers
- Manage tickets and create GRs (Goods/Services Receipts) in accordance with NBS procurement policies, standards, and SLAs
- Review and manage purchase order creation and follow up with approvers
- Ensure the quality of daily activities and compliance of deliverables with Nestlé policies
- Handle and respond to Nestlé Professional customer requests for technical support with beverage machines
- Diagnose issues and propose immediate solutions
- Open technical support tickets when necessary, accurately collecting and recording information
- Maintain detailed records of customer interactions and proposed solutions
- Collaborate with the technical team to resolve tickets
- Provide feedback on frequent issues and suggest improvements to customer service processes
Requirements
What you’ll need- Currently pursuing a bachelor's degree in Business Administration, Accounting, or a related field
- Basic English proficiency is preferred
- Experience with Microsoft Office is preferred
- Experience analyzing purchase orders
- Experience analyzing invoices
- Experience managing and prioritizing workloads
- Experience working in a team
- Strong interpersonal skills
- Experience with SAP systems
- Experience with the Mercado Eletrônico tool
- Completed high school education
- A completed or ongoing degree in Business Administration, Nutrition, Marketing, Advertising, or related fields is a plus
- Previous customer service experience, preferably in technical support
- Clear and effective verbal and written communication
- Ability to solve problems quickly and efficiently
- Familiarity with Microsoft Office and digital communication tools such as WhatsApp
- Proactive attitude and willingness to learn
- Ability to work toward targets and meet deadlines
Benefits
Comp & perks- Diverse and inclusive work environment
- Investment in digital transformation and innovation
- Commitment to employee well-being