Director, Purina Farms Operations

Nestle

. Oversee all Purina Farms site operations, including events and programming, visitor center and guest services, animal care and exhibits, and facilities .

Posted 11/6/2026full-timeGray Summit • Missouri • United StatesLead💰 $154,946 - $198,645 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing site operations, enhancing guest experiences, and driving operational efficiency within the hospitality and entertainment sectors. Proven ability to lead high-performing teams and establish service standards that promote a guest-first culture.

Highest-signal resume keywords

Hospitality Event ManagementOperational EfficiencyGuest Experience ImprovementTeam LeadershipCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event ManagementOperational ReadinessResource PlanningVendor ManagementStaffingProcurementPerformance MonitoringRevenue GenerationGuest Service StandardsBusiness Objectives Delivery

Soft Skills

Visible LeadershipMentoringCollaborationAccountabilityInclusion

Certifications & Qualifications

Bachelor's Degree in HospitalityBachelor's Degree in Business Administration

Industry Keywords

Theme ParkHigh-Volume EntertainmentGuest FeedbackService StandardsPublic-Facing Setting

About the role

Key responsibilities & impact

Oversee all Purina Farms site operations, including events and programming, visitor center and guest services, animal care and exhibits, and facilities
Establish clear roles and accountability across functions
Drive operational rigor in scheduling, staffing, procurement, vendor management, and seasonal readiness
Champion a guest-first hospitality culture through service standards, visible leadership, guest feedback, and experience metrics
Lead and develop a high-performing team
Promote a One Team culture focused on collaboration, accountability, inclusion, safety, and employee well-being
Lead daily operations and resource planning for consistent site execution
Establish and maintain guest service standards
Ensure operational readiness for events, seasonal attendance, and changing guest volumes
Provide visible on-site leadership and resolve operational or guest experience needs
Develop and execute short- and long-term plans to improve guest experience, operational efficiency, site capabilities, and revenue opportunities
Monitor guest feedback, attendance, operational performance, and other site metrics for continuous improvement
Deliver business objectives related to guest attendance and engagement, revenue generation, and Purina brand reputation
Partner with Marketing, Partnerships, Programming, Operations, Safety, Security, and Site Services
Translate Purina brand strategy into meaningful on-site experiences that strengthen consumer trust, engagement, and loyalty

Requirements

What you’ll need

Bachelor's degree in hospitality, business administration or related field
10+ years of progressive, results-driven leadership experience in hospitality event management or event marketing
Experience ideally within the theme park, hospitality, or a related high-volume entertainment industry
5+ years in a senior management or director-level role
Experience leading and mentoring large, cross-functional teams in a dynamic, public-facing setting
This position is not eligible for Visa Sponsorship

Benefits

Comp & perks

Performance-based incentives
401(k) with company match
Healthcare coverage
Broad range of other benefits
Inclusive work environment
Recruitment accommodations for individuals with disabilities