eContent Account Specialist

Nestle

. Coordinate Content Services vendors to ensure proper execution of service requests .

Posted 10/2/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Content Production Management, project coordination, and vendor relationship management, ensuring adherence to service levels and quality standards. Proficient in utilizing Project Management Tools and understanding eCommerce environments to drive operational efficiency.

Highest-signal resume keywords

Content Production ManagementProject Management SkillsVendor Relationship ManagementECommerce KnowledgeWorkflow Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementQuality ControlCapacity PlanningProduction Process UnderstandingUsage Rights ManagementGenAI CapabilitiesForecast EstimationOperational DocumentationService Level AdherenceMulti-Platform Task Management

Soft Skills

Relationship ManagementCollaborationProblem SolvingCommunicationStakeholder Engagement

Tools & Technologies

Project Management ToolsPerformance Tracking ToolsSitecore Solution

Certifications & Qualifications

Bachelor’s Degree in MarketingBachelor’s Degree in CommunicationsBachelor’s Degree in Digital MediaBachelor’s Degree in Business

Industry Keywords

Content ServicesERetailersCorporate SettingAdvertisingCreative Production

Tech Stack

Tools & technologies

Sitecore

About the role

Key responsibilities & impact

Coordinate Content Services vendors to ensure proper execution of service requests
Serve as a point of escalation and resolution for discrepancies and manage request prioritization
Support capacity planning by providing forecast estimates
Drive adoption of Nestlé’s internal Content Services solutions across Markets
Ensure accurate execution, SLA adherence, and alignment with Nestlé global standards
Review and validate feasibility based on Business inputs
Ensure timely execution of operations and take action when problems arise
Perform quality control checks against briefs and guidelines
Collaborate with production teams and Content Services Accounts to manage workflow and expectations
Educate Markets on standardized templates and GenAI tools
Escalate premium creative needs to IMS leadership
Coordinate projects from planning through implementation, including CGI-related projects
Maintain operational documentation, processes, service catalogs, and briefs
Liaise with the Content Services ecosystem, vendors, Markets, and Content Services Leads
Facilitate weekly vendor operational reviews and track improvement actions through to adherence to service levels
Serve as the central contact between Markets and IMS for issue resolution
Review production outputs for compliance with briefs, usage rights, and brand guidelines
Meet with Business and Market teams to gather demand and ensure Content Services prerequisites
Identify knowledge gaps and propose targeted actions
Run stakeholder and supplier operational reviews to drive continuous improvement

Requirements

What you’ll need

Bachelor’s degree in Marketing, Communications, Digital Media, Business, or a related field
At least 2 years in Content Production Management
Experience working with high-volume, multi-platform, complex tasks
Experience working in a corporate and multi-cultural setting
Good knowledge of eCommerce and eRetailers environment
Project management skills
Previous agency/media/advertising experience is an advantage
Strong relationship management skills dealing with customers and managing vendors
Workflow Management; knowledge of Sitecore solution is a plus
Experience using Project Management Tools and Performance Tracking Tools (Cost, Time, Budget)
English (advanced level)
Advanced planning ability and relation to quality deliverables
Basic understanding of design terminology and technical requirements, compatibility
Good understanding of the Production Process
Experience working with Usage Right Document
Understanding of automation/GenAI capabilities and ability to manage market expectations on when to apply them

Benefits

Comp & perks

Remote Work Arrangement