HRBS Content Management Analyst

Nestle

. Create, localize, improve, and maintain knowledge base content including articles, FAQs, procedures, policies, and L5s .

Posted 10/17/2026full-timeMeycauayan • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in knowledge management, content localization, and communication strategies, with a strong focus on HR processes and user engagement metrics. Proficient in creating accessible content that aligns with branding and regulatory requirements while fostering collaboration across teams.

Highest-signal resume keywords

Knowledge ManagementContent LocalizationHR Process UnderstandingCreative Problem-SolvingStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content CreationContent EditingContent Accessibility StandardsKnowledge Base ManagementMultilingual TranslationUX PrinciplesKPI MonitoringContent Lifecycle ManagementHR Policies SimplificationCommunication Kit Development

Soft Skills

Attention to DetailTime ManagementInterpersonal CommunicationTeamworkCritical Decision-Making

Tools & Technologies

ServiceNowMe@NestléMicrosoft OutlookSharePointAdobe ProNesGPTCopilotNesLingoCanvaSnagit

Industry Keywords

Shared ServicesGlobal Business ServicesHR ProcessesContent EngagementEmployee-Friendly Formats

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Create, localize, improve, and maintain knowledge base content including articles, FAQs, procedures, policies, and L5s
Design and develop communication kits and disseminate them through Me@Nestlé banners, email blasts, and other market channels
Ensure consistency in tone, structure, and branding across content assets
Convert complex HR processes and policies into simple, employee-friendly formats
Translate knowledge base content into relevant local languages
Adapt global HR content to cultural, linguistic, and regulatory market requirements
Collaborate with the IBS HR Business Services team on content improvements
Manage the content lifecycle from creation and review through approval, publication, and retirement
Coordinate multilingual translations and localization by geography
Structure content for Me@Nestlé, the NIVA chatbot, and mobile apps
Tag and format content to support conversational AI chatbot training
Cascade Me@Nestlé and NIVA content changes to the AskHR Team
Create or enhance content-related training materials
Monitor KPIs including portal adoption, AskHR case deflection, SLA compliance, content engagement, and user feedback

Requirements

What you’ll need

Bachelor’s degree in Communications, Information Design, Journalism or related field
At least 1 year of experience in knowledge/content management
Experience in a Shared Services or Global Business Services environment is an advantage
Excellent creativity, writing, editing, and communication skills
Understanding of HR processes such as payroll, benefits, leave, and timekeeping is an advantage
Knowledge of UX principles and content accessibility standards
Strong attention to detail and ability to prioritize urgent tasks
Ability to work cross-functionally in a matrixed environment
Good comprehension and interpersonal communication skills
Strong time management and multitasking skills
High degree of accuracy in executing work
Strong service orientation and commitment to quality service
Ability to work independently and in a team environment
Critical decision-making skills
Creative problem-solving skills
Teamwork and ability to work harmoniously with others
Initiative, analytical thinking, and problem-solving capacity
Professionalism, patience, and efficiency in handling end-user issues and complaints
Strong emotional quotient and social intelligence
Commitment, adaptability, and accountability
Aptitude for learning and understanding under pressure
Knowledge of ServiceNow, Me@Nestlé, Microsoft Outlook, SharePoint, Adobe Pro, NesGPT, Copilot, NesLingo, Canva, and Snagit

Benefits

Comp & perks

Full-time employment
Opportunities to participate in training and other learning opportunities
Capability-building opportunities in Content Management