Junior Access Management Analyst – 6-Month Temporary Position

Nestle

. Provide administrative support and service for User and Access Profile Management .

Posted 10/5/2026contractRibeirão Preto • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while providing administrative support for User and Access Profile Management. Proficient in using ServiceNow and LORA for ticketing and access management, with a focus on maintaining accurate records and following documented procedures.

Highest-signal resume keywords

Intermediate Excel ProficiencyServiceNow KnowledgeLORA KnowledgeAnalytical And Problem-Solving SkillsStrong Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportUser And Access Profile ManagementData-Cleansing ActivitiesRecord KeepingTicketing ToolsERP Systems KnowledgeStandard Operating Procedures (SOPs)Documentation MaintenanceTime ManagementRoot Cause Analysis

Soft Skills

Strong Communication SkillsOrganizational SkillsResults OrientationResilienceTeamwork

Industry Keywords

Access GovernanceSegregation Of Duties (SoD)Shared-Services EnvironmentCustomer ServiceConfidentiality

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Provide administrative support and service for User and Access Profile Management
Organize incoming requests and direct users to the appropriate channel
Maintain complete records and ensure requests are received, routed, and followed up on with discipline and traceability
Monitor the shared mailbox, triage requests, and ensure clear responses are provided on the same day
Log or route requests through the appropriate channels, including ServiceNow and LORA
Create, review, and maintain up-to-date standard procedures and documentation, including SOPs, Desktop Procedures, Quick Reference Cards, Help Chains, and One Point Lessons
Maintain an up-to-date activity list and track open actions through completion
Resolve standard requests and perform data-cleansing activities in accordance with approved procedures and escalation workflows
Record complete and accurate information in tickets
Proactively identify and escalate risks, impediments, and support needs to prevent impacts on deadlines and SLAs

Requirements

What you’ll need

High school diploma completed or currently pursuing higher education
Experience with administrative routines or customer service in a shared-services environment
Basic knowledge of ERP systems, ticketing tools, and access management concepts
Ability to organize priorities, keep records up to date, and follow documented procedures
Basic knowledge of ServiceNow, LORA, and standard User and Roles Management processes
Intermediate Excel proficiency (required)
Intermediate to advanced English proficiency (required)
Knowledge of confidentiality, access governance, and segregation of duties (SoD)
Basic or developing Spanish proficiency
Analytical and problem-solving skills, with a focus on identifying root causes
Initiative, results orientation, resilience, and ability to work effectively in a team
Strong service orientation
Strong organizational, time-management, and communication skills

Benefits

Comp & perks

Hybrid or remote work options
Diverse and inclusive company
Investment in digital transformation and innovation
Commitment to employee well-being