Key Account Manager – Hotels

Nestle

. Create account strategies for UK and international hotel groups .

Posted 10/22/2026full-timeRemote • United KingdomMid-LevelSenior💰 £50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong B2B commercial experience within premium hospitality, with a proven ability to develop account strategies that drive long-term revenue growth and build strategic partnerships. Engages effectively with senior decision-makers and manages multiple key accounts while maintaining a strong commitment to customer experience.

Highest-signal resume keywords

B2B Commercial ExperienceStrategic Account ManagementNew Business DevelopmentCustomer Relationship ManagementCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Strategy DevelopmentOpportunity ManagementForecastingConsultative SellingNegotiation Skills

Soft Skills

Influencing SkillsOrganizational SkillsProactive ApproachCollaboration Skills

Certifications & Qualifications

Full UK Driving Licence

Industry Keywords

Hospitality SectorHotel GroupsMulti-Site OperationsPremium Coffee SolutionsCustomer Experience

About the role

Key responsibilities & impact

Create account strategies for UK and international hotel groups
Build and expand long-term hotel partnerships
Influence ownership, procurement, operations, F&B and commercial decision-makers to win group-level opportunities
Expand Nespresso Professional across multiple hotel properties, brands and locations
Grow brand visibility through premium coffee solutions, strategic machine placements and partnerships
Build trusted relationships with senior customer stakeholders
Balance long-term strategic opportunities with short-term commercial wins
Map decision-makers, growth opportunities and priorities across target hotel groups
Track hotel trends, customer expectations and premium coffee opportunities
Report to the Out of Home Channel Manager
Work closely with sales teams and customers in the field, providing coaching, support and leadership to drive new business performance

Requirements

What you’ll need

Strong B2B commercial experience, ideally within premium hospitality
Strong understanding of the hotel sector, including hotel groups, international chains, ownership structures and multi-site operations
Proven experience managing and developing strategic, multi-site or key accounts
Demonstrable success in new business development and acquiring B2B customers
Ability to develop account strategies that deliver long-term revenue and volume growth
Confidence engaging and influencing senior decision-makers across procurement, commercial, operational and leadership functions
Experience building strong business partnerships that create value for both the customer and supplier
Strong commercial acumen, including developing compelling business cases and negotiating mutually beneficial agreements
Excellent consultative and solution-selling capability
Strong pipeline and opportunity management skills, forecasting and account planning
Ability to work autonomously while collaborating effectively with internal teams
Highly organised and proactive, with the ability to manage multiple strategic accounts and opportunities simultaneously
Strong commitment to customer experience and long-term account development
Full UK driving licence required

Benefits

Comp & perks

Up to 30% OTE commission
Business car provided
Private health care
Generous pension scheme – up to 12% contribution from Nestlé
Nespresso Coffee Machine and monthly allowance of pods
12 flexible days on top of 25-day holiday entitlement
2 paid volunteering days
Personal development and growth focus
Flexible working arrangements considered