Marketing Project Manager – Customer Experience

Nestle

. Collect and centralize information from all customer touchpoints (surveys, complaints, digital interactions, etc.) .

Posted 10/16/2026internshipIssy-les-Moulineaux • FranceMid-LevelSenior💰 €1,200 - €1,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills in assessing customer experiences and developing actionable insights. Proficient in utilizing data analysis tools and Excel to enhance customer satisfaction and drive project-based initiatives.

Highest-signal resume keywords

Customer Experience AnalysisData Analysis ToolsExcel ProficiencyCustomer Satisfaction FocusProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Journey MappingPerformance Monitoring ReportsAction Plan DevelopmentDigital Solutions Implementation

Soft Skills

Analytical MindsetCuriosityAdaptabilityCustomer Service OrientationCollaboration

Tools & Technologies

TableauPower BI

Industry Keywords

Customer TouchpointsNPSCustomer SatisfactionComplaint RateE-CommerceInnovation

Tech Stack

Tools & technologies

TableauGo

About the role

Key responsibilities & impact

Collect and centralize information from all customer touchpoints (surveys, complaints, digital interactions, etc.)
Analyze the customer experience across different customer journeys
Develop customer performance monitoring reports (NPS, customer satisfaction, complaint rate)
Map customer journeys and identify pain points and opportunities
Develop recommendations and action plans in collaboration with internal teams
Lead the implementation of action plans and measure their effectiveness over time
Contribute to the implementation of new digital solutions and the improvement of existing services

Requirements

What you’ll need

Currently pursuing a higher education degree at Bachelor’s or Master’s level (four- or five-year program) at a business school or equivalent, specializing in marketing or project management
Strong focus on customer satisfaction and an analytical mindset
Proficiency in Excel
Familiarity with data analysis tools (Tableau, Power BI, etc.) is a plus
Customer service mindset and strong customer-satisfaction orientation
Enjoy working in a project-based environment
Curious and adaptable
Strong interest in digital, e-commerce, and innovation

Benefits

Comp & perks

75% reimbursement of transportation costs
Up to 2 days of remote work per week
Career development opportunities
Comprehensive training program
Support for employees with disabilities