Mid-Level Analyst, Customer Solutions

Nestle

. Manage orders in the order book, scheduling, and handling delivery-related incidents .

Posted 9/29/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in order management, continuous improvement methodologies, and KPI trend analysis while effectively collaborating with stakeholders to enhance operational efficiency. Proficient in utilizing advanced tools for process optimization and problem-solving.

Highest-signal resume keywords

Order ManagementContinuous Improvement MethodologiesKPI Trend AnalysisAdvanced ExcelConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementContinuous Improvement MethodologiesKPI Trend AnalysisProcess Health ChecksWorkflow OptimizationAutomationControls/AuditsData AnalysisProblem-SolvingTask Prioritization

Soft Skills

CollaborationConflict ResolutionService OrientationResilienceEmpathy

Tools & Technologies

Microsoft Office SuiteResolution CockpitArtificial Intelligence Tools

Industry Keywords

O2C FlowOperational AlignmentProcess EfficiencyManagement ReportsInvestigative Approach

About the role

Key responsibilities & impact

Manage orders in the order book, scheduling, and handling delivery-related incidents
Open and manage activities in Resolution Cockpit to resolve exceptions in the O2C flow
Identify continuous improvement opportunities and lead relevant projects, including automation, workflow optimization, and controls/audits
Prepare and critically review the department’s management reports
Lead KPI trend analysis to resolve issues at their root cause
Monitor process Health Checks to ensure activity execution deadlines are met
Lead meetings focused on operational alignment and problem-solving with internal and external stakeholders

Requirements

What you’ll need

Collaborative profile and strong ability to work as part of a team
Conflict-resolution skills
Root-cause mindset
Ability to perform high-volume tasks and prioritize effectively
Ability to transition between different tasks
Service-oriented approach
Experience with continuous improvement methodologies
Commitment, results orientation, and an ownership mindset
Continuous improvement tools and Microsoft Office Suite (Advanced Excel)
Curiosity, analytical ability, and attention to detail, with an investigative approach to problem-solving
Resilience and empathy to understand and guide customers
Digital mindset, with the ability to quickly learn and apply new tools, including Artificial Intelligence capabilities, to drive process efficiency, simplification, and continuous improvement
Completed university degree