Omnichannel Customer Experience Analyst Intern

Nestle

. Collect and centralize information from all customer touchpoints, including surveys, complaints, digital interactions, and more.

Posted 10/10/2026internshipIssy-les-Moulineaux • FranceEntry Level💰 €1,200 - €1,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills in customer experience analysis and performance tracking, with proficiency in Excel and familiarity with data analysis tools like Tableau and Power BI. Capable of mapping customer journeys and developing actionable recommendations to enhance customer satisfaction and drive digital innovation.

Highest-signal resume keywords

Customer Experience AnalysisPerformance Tracking ReportsData Analysis ToolsCustomer Service OrientationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Journey MappingPerformance ReportingExcel ProficiencyDigital Solutions Implementation

Soft Skills

Active ListeningCollaborationCuriosityAgility

Tools & Technologies

TableauPower BI

Industry Keywords

Customer SatisfactionNPSE-commerceDigital Innovation

Tech Stack

Tools & technologies

TableauGo

About the role

Key responsibilities & impact

Collect and centralize information from all customer touchpoints, including surveys, complaints, digital interactions, and more.
Analyze the customer experience across different customer journeys.
Create customer performance tracking reports covering NPS, customer satisfaction, and complaint rates.
Map customer journeys and identify pain points and opportunities.
Develop recommendations and action plans in collaboration with internal teams.
Lead the implementation of action plans and measure their effectiveness over time.
Contribute to the implementation of new digital solutions and the improvement of existing services.

Requirements

What you’ll need

Currently pursuing a higher education degree equivalent to four or five years of post-secondary study, ideally at a business school.
Specialization in marketing or project management.
Strong interest in customer satisfaction and an analytical mindset.
Proficiency in Excel.
Knowledge of data analysis tools such as Tableau and Power BI is a plus.
Strong customer service orientation, active listening skills, and a focus on customer satisfaction.
Enjoyment of project-based and collaborative work.
Curiosity and agility.
Strong interest in digital, e-commerce, and innovation.

Benefits

Comp & perks

Reimbursement of 75% of transportation costs.
Up to two days of remote work per week.
Disability-inclusive employer with support for employees with disabilities.
Career development opportunities.
Comprehensive training program.
Culture of inclusion and mutual respect.