Order To Cash Analyst – Contact Center

Nestle

. Serve as the first point of contact for customers across multiple communication channels .

Posted 10/26/2026full-timeMeycauayan • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and relationship management. Proficient in CRM systems and Microsoft Office tools, particularly Excel, while maintaining a proactive approach to continuous improvement.

Highest-signal resume keywords

Customer Service ExperienceCRM Systems ProficiencyStrong Communication SkillsProblem-Solving AbilitiesOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementCase ManagementData ReportingLead QualificationMicrosoft Excel

Soft Skills

Strong CommunicationCustomer-Focused MindsetMultitasking AbilitiesTeam PlayerProactive Approach

Tools & Technologies

CRM SystemsMicrosoft Office

Industry Keywords

Customer ServiceContact CenterSupport OperationsShared ServicesContinuous Improvement

About the role

Key responsibilities & impact

Serve as the first point of contact for customers across multiple communication channels
Handle customer inquiries, requests, and complaints through phone, email, and messaging channels
Create, update, and manage customer cases in CRM systems
Resolve customer concerns efficiently and escalate critical issues when needed
Coordinate with internal teams to ensure timely case resolution
Conduct outbound calls for customer engagement and lead qualification when required
Monitor open cases and provide customers with regular updates
Support continuous improvement initiatives and maintain service excellence standards
Deliver insightful reporting to enhance service performance

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, Marketing, or a related field
1+ years of relevant experience
Experience in customer service, contact center, shared services, or support operations
Strong communication and customer relationship management skills
Proficiency in Microsoft Office tools, particularly Excel
Experience with CRM or case management systems is an advantage
Strong problem-solving, organizational, and multitasking abilities
Customer-focused mindset with the ability to work effectively in a fast-paced environment
Team player with a proactive approach to continuous improvement

Benefits

Comp & perks

Joining Nestlé means becoming part of the largest food and beverage company in the world
Global environment
Continuous improvement and professional growth opportunities implied by the role