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Nestle

Retail Assistant Manager

Nestle

. Attain the boutique’s sales targets through premium customer experience and excellent boutique performance .

Posted 10/30/2026full-timeKingston upon Thames • United KingdomMid-LevelSenior💰 £35,065 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in delivering exceptional customer service and achieving sales targets within a luxury retail environment. Capable of coaching, training, and mentoring team members while fostering a positive team culture.

Highest-signal resume keywords
Luxury Retail ExperienceCustomer Service ExcellenceTeam Training and MentoringSales Target AchievementRetail Environment Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
CoachingTeam CollaborationConflict ResolutionFeedback Provision
Industry Keywords
Retail SectorBoutique PerformanceCustomer ExperienceInternal Control ProcessesAd Hoc Audits

About the role

Key responsibilities & impact
  • Attain the boutique’s sales targets through premium customer experience and excellent boutique performance
  • Complete shop floor observations and provide feedback to the team
  • Utilise customer experience and everyday coaching across the team
  • Deliver a high standard of customer service
  • Facilitate team training sessions
  • Manage and resolve escalated complaints
  • Monitor and lead internal control processes
  • Lead ad hoc audits

Requirements

What you’ll need
  • Previous Assistant Manager or supervisory shop floor experience in the retail sector
  • Luxury retail background ideally, though candidates from different industries with the required skill-set may be considered
  • Proven track record of delivering exceptional customer service
  • Strong understanding of the retail and competitive environment in which the Nespresso business operates
  • Enthusiasm to coach, train and mentor Sales Assistants
  • Ability to maintain and support a positive and collaborative team culture

Benefits

Comp & perks
  • Up to 10% annual bonus
  • Complimentary Nespresso machine and monthly allowance of capsules
  • 25 days holiday entitlement with bank holidays on top
  • A focus on personal development and growth
  • Full-time basis (40 hours a week)