Retail Operations Assistant Manager

. Partner with the Boutique Manager and Assistant Manager to ensure adherence to retail operations procedures and best practices .

Posted 9/25/2026full-timeNashville • Tennessee • United StatesMid-LevelSenior💰 $52,000 - $70,000 per yearWebsite

Key responsibilities & impact

Partner with the Boutique Manager and Assistant Manager to ensure adherence to retail operations procedures and best practices
Implement safety protocols and manage cash operations
Oversee stock and inventory management, maintain accurate inventory levels, process shipments, and handle damaged or defective products
Troubleshoot technological issues, manage IT support tickets, and oversee the racking system and equipment
Maintain, teach, and train employees on the coffee roaster, engraver, and tasting bar
Manage customer-order fulfillment, including same-day delivery and online in-store pickups
Identify and implement operational improvements using Total Quality Management principles
Conduct health, safety, and environmental audits, inspections, and maintenance checks
Promote a safety-conscious culture and ensure employees are certified in Food Safety and CPR according to local regulations
Guide, support, and coach the back-of-house team of 2
Serve as Manager on Duty for front-of-house operations and assist on the sales floor as needed
Assist the leadership team with projects and tasks as business needs arise

What you’ll need

High School Diploma or GED required
3+ years’ experience in retail or customer service industry related profession
Experience in operations or back of house preferred
Proven ability to effectively lead and influence people; leadership experience preferred
Process and detail oriented with a systematic approach to work
Analytical problem solver capable of identifying inefficiencies and creating solutions
Availability to work open and closing shifts, weekends, and holidays
Able to travel up to 10% for required meetings or training
1+ years previous experience in an Operations Lead or Manager role preferred
Experience directly supervising a team of 2+ employees preferred
Ability to work on the sales floor on weekends and as needed during the week
Prior experience successfully streamlining operational and organizational processes preferred
Highly tech savvy with MS Office, Adobe, and AI tools preferred
Must be eligible to work without visa sponsorship

Comp & perks