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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in retail operations management, including inventory control, cash operations, and team leadership. Proficient in implementing safety protocols and enhancing operational efficiency while ensuring compliance with health and safety standards.
Highest-signal resume keywords
Retail Operations ManagementTeam LeadershipInventory ManagementOperational EfficiencyFood Safety Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ControlCash Operations ManagementOperational Process ImprovementAnalytical Problem SolvingSafety Protocol Implementation
Soft Skills
LeadershipCoachingDetail OrientationCommunication
Tools & Technologies
MS OfficeAdobeAI ToolsIT Support Management
Certifications & Qualifications
Food Safety CertificationCPR Certification
Industry Keywords
RetailCustomer ServiceTotal Quality ManagementHealth and Safety Compliance
About the role
Key responsibilities & impact- Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices
- Implement safety protocols and manage cash operations
- Oversee stock and inventory management, maintain accurate inventory levels, and process shipments
- Ensure proper handling of damaged or defective products
- Troubleshoot technological issues and manage IT support tickets
- Oversee the racking system and ensure equipment is operational
- Maintain, teach, and train employees on the coffee roaster, engraver, and tasting bar
- Manage fulfillment of customer orders, including same-day delivery and online in-store pickups
- Identify operational improvements to enhance efficiency, productivity, and customer satisfaction
- Implement Total Quality Management principles while adhering to safety protocols
- Conduct audits, inspections, and maintenance checks for health, safety, and environmental compliance
- Lead initiatives promoting a safety-conscious culture
- Guide, support, and coach the back-of-house team of 2
- Serve as Manager on Duty for front-of-house operations and assist on the sales floor as needed
- Assist the leadership team with projects and tasks as business needs arise
Requirements
What you’ll need- High School Diploma or GED required
- 3+ years’ experience in retail or customer service industry related profession
- Experience in operations or back of house preferred
- Proven ability to effectively lead and influence people; leadership experience preferred
- Process and detail oriented with a systematic approach to work
- Analytical problem solver capable of identifying inefficiencies and creating solutions
- Availability to work open and closing shifts, weekends, and holidays
- Able to travel up to 10% for required meetings or training
- 3+ years previous experience in an Operations Lead or Manager role preferred
- Experience directly supervising a team of 2+ employees preferred
- Ability to work on the sales floor on weekends and as needed during the week
- Prior experience successfully streamlining operational and organizational processes preferred
- Highly tech savvy with MS Office, Adobe, and AI tools preferred
- Employees must be certified in Food Safety and CPR as per local regulations
- This position is not eligible for Visa Sponsorship
Benefits
Comp & perks- Quarterly bonuses for achieving team sales and service goals
- Strong training programs and professional growth support
- Free Nespresso machine and coffee product allowance
- 401k with company match
- Educational reimbursement
- Health and mental wellness programs
- DE&I resource groups
- Commuter benefits
- Pet adoption reimbursement
- Employee recognition program
- Discounts at over 2,000 companies
- Performance-based incentives
- Healthcare coverage
- Reasonable accommodation support during recruitment