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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in team development and customer engagement while effectively managing operations and driving sales in a luxury retail environment. Proven ability to implement improvement strategies and foster a culture of growth and sustainability.
Highest-signal resume keywords
Professional Management ExperiencePeople Management and DevelopmentCustomer EngagementTeam DevelopmentTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementInventory ManagementSchedulingSales StrategyPerformance EvaluationVisual MerchandisingCoffee TastingEvent Planning
Soft Skills
CoachingMentoringCommunicationMotivationDiplomacy
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Luxury RetailCustomer ExperienceSustainabilityTeam EmpowermentGrowth-Focused Culture
About the role
Key responsibilities & impact- Partner with the Boutique Manager to strategize on sales, profitability, operations, and customer experience
- Lead by example in customer service and educate customers about coffee and sustainability
- Inspire the team to achieve sales and service goals through communication, coaching, and mentoring
- Evaluate boutique performance and implement improvement strategies with the Boutique Manager and Team Leads
- Motivate team performance through feedback and recognition
- Champion team development and empowerment while fostering a growth-focused culture
- Manage operations, inventory, and scheduling
- Implement processes efficiently and execute store visual guidelines to optimize sales and presentation
- Conduct consultative coffee tastings and create memorable coffee experiences
- Plan community events to engage new customers and build brand recognition
- Promote creativity, agility, and resourcefulness within the team
- Promote a safety-conscious culture for employees and customers
Requirements
What you’ll need- 3+ years of professional management experience in a fast-paced or luxury retail environment
- 2+ years of supervisory experience in people management and development of multiple direct reports
- High School Diploma or GED required
- Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
- Authentic passion for coffee, respect for sustainability, and commitment to continual self-learning
- Availability to work open and closing shifts, weekends, and holidays
- Position is not eligible for Visa Sponsorship
- Preferred: experience co-managing 20+ employees in a high-volume, luxury retail environment
- Preferred: ability to co-manage weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
- Preferred: proven track record of team development
- Preferred: hospitality mindset, customer engagement, and mentoring experience
- Preferred: prior success partnering with leadership to drive revenue goals and continuous improvement
- Preferred: agility with new systems, software programs, and reporting methods
- Preferred: exceptional professional diplomacy and discretion
Benefits
Comp & perks- Quarterly bonuses for achieving team sales and service goals
- Excellent training programs and professional growth opportunities
- Free Nespresso machine and coffee allowance
- 401(k) with company match
- Educational reimbursement
- Health and mental wellness programs
- DE&I resource groups
- Commuter benefits
- Pet adoption reimbursement
- Employee recognition program
- Discounts at over 2,000 companies
- Performance-based incentives
- Healthcare coverage