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About the role
Key responsibilities & impact- Partner with the Boutique Manager on sales, profitability, operations, and customer experience strategy
- Lead by example in customer service, coffee education, sustainability storytelling, and hospitality
- Inspire the team to achieve sales and service goals through daily communication, coaching, and mentoring
- Evaluate boutique performance and implement improvement strategies with the Boutique Manager and Team Leads
- Motivate team performance through feedback and recognition
- Champion team development and empowerment while fostering a growth-focused culture
- Oversee operations, inventory, scheduling, and implementation of efficient processes
- Execute store visual guidelines to optimize sales and presentation
- Conduct consultative coffee tastings and create memorable guest experiences
- Plan community events to engage new customers and build brand recognition
- Promote creativity, agility, resourcefulness, and safety for employees and customers
Requirements
What you’ll need- 3+ years of professional management experience in a fast-paced or luxury retail environment
- 2+ years of supervisory experience in people management and development of multiple direct reports
- High School Diploma or GED required
- Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
- Authentic passion for coffee, respect for sustainability, and commitment to continual self-learning
- Availability to work open and closing shifts, weekends, and holidays
- Position is not eligible for Visa Sponsorship
Benefits
Comp & perks- Quarterly bonuses for achieving team sales and service goals
- Excellent training programs and professional growth opportunities
- Free Nespresso machine and coffee allowance
- 401k with company match
- Educational reimbursement
- Health and mental wellness programs
- DE&I resource groups
- Commuter benefits
- Pet adoption reimbursement
- Employee recognition program
- Discounts at over 2,000 companies
- Healthcare coverage
- Performance-based incentives
