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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in recruiting, hiring, and developing high-performing teams while fostering a culture of engagement and continuous improvement. Possesses a deep understanding of luxury retail operations, customer experience, and sustainability practices.
Highest-signal resume keywords
Team LeadershipPerformance ManagementSales Target AchievementCustomer EngagementOperational Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Supervisory ExperienceSales Strategy ImplementationInventory ManagementKPI OversightContinuous Improvement Strategies
Soft Skills
Time ManagementCoachingCommunicationMentoringPrioritization
Tools & Technologies
Technology TroubleshootingSoftware Agility
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Luxury RetailCustomer LoyaltySustainabilityHigh-Volume EnvironmentSafety and Health Compliance
About the role
Key responsibilities & impact- Recruit, hire, and develop employees to drive high performance and engagement
- Recognize and reward excellence and address performance issues
- Create personalized development plans and provide ongoing feedback
- Create personalized coffee experiences and educate customers about coffee and sustainability
- Lead coaching, mentoring, and training initiatives
- Foster an engaged and motivated team through communication, weekly meetings, and one-on-one sessions
- Set sales and service targets and implement continuous-improvement strategies
- Ensure compliance with operating procedures and manage inventory
- Collaborate with the District Manager to control labor costs and expenses
- Troubleshoot technology issues to support smooth operations
- Promote safety and comply with Nestlé Safety, Health, and Environmental policies
- Maximize business opportunities through creative initiatives and customer loyalty
- Evaluate boutique performance and implement improvements
- Build community connections through experimentation and collaboration
Requirements
What you’ll need- 4+ years of experience in fast-paced or luxury retail
- 3+ years of supervisory experience
- High School Diploma or GED required
- Strong time management and prioritization skills
- Genuine enthusiasm for coffee and appreciation for sustainability
- Availability for open/close shifts, weekends, and holidays
- Ability to travel as required
- Experience supervising 20+ employees in a high-volume, luxury retail environment preferred
- Ability to run weekly manager meetings, oversee KPIs, coach performance, and delegate effectively preferred
- Strong business acumen and ability to drive revenue goals preferred
- Demonstrated success developing bench strength and future leaders preferred
- Agility with new systems, software programs, and reporting methods preferred
- Position is not eligible for Visa Sponsorship
Benefits
Comp & perks- Quarterly bonuses for achieving team sales and service goals
- Excellent training programs and professional growth opportunities
- Free Nespresso machine and coffee allowance
- 401k with company match
- Educational reimbursement
- Health and mental wellness programs
- DE&I resource groups
- Commuter benefits
- Pet adoption reimbursement
- Employee recognition program
- Discounts at 2,000+ companies
- Performance-based incentives
- Healthcare coverage
- Special accommodations during the recruitment experience