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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in recruiting, hiring, and developing high-performance teams while fostering a culture of excellence and sustainability. Proficient in training, coaching, and mentoring employees to achieve sales and service targets in a luxury retail environment.
Highest-signal resume keywords
People ManagementTraining and DevelopmentSales Target AchievementOperational Standards ComplianceCustomer Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance MonitoringInventory ManagementTime ManagementSales TechniquesProduct Knowledge
Soft Skills
CoachingMentoringCommunicationTeam MotivationOrganizational Skills
Tools & Technologies
Technology TroubleshootingSafety Policies Compliance
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Luxury RetailCoffee CultureSustainability PracticesCustomer LoyaltyNestlé Safety Policies
About the role
Key responsibilities & impact- Recruit, hire, and develop employees to build a high-performance and engaged team
- Recognize and reward excellence and address performance issues
- Create personalized development plans and provide ongoing feedback
- Coach and mentor employees through training and development initiatives
- Train the team on product knowledge, selling techniques, and operational standards
- Foster Nespresso culture and values through communication, weekly meetings, and one-on-one sessions
- Set sales and service targets and monitor performance for continuous improvement
- Ensure adherence to standard operating procedures and manage inventory
- Collaborate with the District Manager to control labor costs and expenses
- Troubleshoot technology issues to support smooth operations
- Promote safety and follow Nestlé Safety, Health, and Environmental policies and procedures
- Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and boutique performance improvements
- Build community connections through experimentation and collaboration
- Share coffee expertise and sustainability practices with customers through storytelling
Requirements
What you’ll need- 4+ years of professional experience in a fast-paced or luxury retail environment
- 3+ years of supervisory experience in people management and development of direct reports
- High School Diploma or GED required
- Bachelor’s degree preferred
- Ability to organize and use time management and prioritization skills to manage multiple tasks in a competing-demands environment
- Passion for coffee, respect for sustainability, and curiosity to educate oneself and others on coffee culture
- Availability to work opening and closing shifts, weekends, and holidays
- Ability to travel as required
- Position is not eligible for visa sponsorship
Benefits
Comp & perks- Quarterly bonuses for achieving team sales and service goals
- Excellent training programs and career development opportunities
- Supportive and collaborative team environment
- Positive-impact work through Nespresso’s B Corp mission
- Free Nespresso machine and coffee product allowance
- 401k with company match
- Educational reimbursement
- Health and mental wellness programs
- DE&I resource groups
- Commuter benefits
- Pet adoption reimbursement
- Employee recognition program
- Discounts at over 2,000 companies
- Performance-based incentives
- Healthcare coverage
- Reasonable accommodation support during recruitment