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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer service while leading and mentoring a retail team. Proven ability to achieve sales targets and maintain a positive team culture through effective training and support.
Highest-signal resume keywords
Retail Supervisory ExperienceExceptional Customer ServiceTeam Coaching and TrainingComplaint ResolutionInternal Control Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Team CollaborationPositive Team Culture
Industry Keywords
Retail SectorSales TargetsCustomer ExperienceShop Floor ObservationsAd Hoc Audits
About the role
Key responsibilities & impact- Attain the boutique’s sales targets through premium customer experience and excellent delivery of all elements of boutique performance
- Complete shop floor observations and provide feedback to the team in line with management support
- Utilise customer experience and everyday coaching across the team
- Deliver a high standard of customer service
- Facilitate team training sessions
- Manage and resolve escalated complaints
- Monitor and lead internal control processes
- Lead ad hoc audits
Requirements
What you’ll need- Previous supervisory shop floor experience in the retail sector
- Proven track record of delivering exceptional customer service
- Strong understanding of the retail and competitive environment in which the Nespresso business operates
- Enthusiasm to coach, train and mentor the Sales Assistants within the boutique
- Ability to maintain and support a positive and collaborative team culture
Benefits
Comp & perks- Up to 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of coffee pods
- 25 days holiday entitlement with bank holidays on top
- A focus on personal development and growth
