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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in User and Access Profile Management, ensuring compliance with global governance models and ISO 27000 standards. Proven ability to lead teams, manage transitions, and drive continuous improvement initiatives while maintaining stakeholder engagement and customer service excellence.
Highest-signal resume keywords
SAP Systems ExperienceSAP Security KnowledgeSuccessFactors ProficiencyCompliance ManagementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Profile ManagementAccess ManagementOperational AnalysisSOP MaintenanceServiceNow AnalysisSegregation of Duties (SoD) ComplianceTransition ManagementContinuous Improvement InitiativesBPR ComplianceISO 27000 Knowledge
Soft Skills
Stakeholder ManagementCustomer Service ExcellencePerformance ManagementCareer PlanningTeam Development
Industry Keywords
Governance ModelsEscalation FrameworksLatin America ComplianceGlobal ProjectsOperational Excellence
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Ensure the efficient, consistent, and compliant delivery of User and Access Profile Management services across Latin America
- Lead and oversee profile and access assignment processes, including LORA tickets and ServiceNow analyses
- Ensure SLA compliance and zero tolerance for Segregation of Duties (SoD) violations
- Maintain and update SOPs, Desktop Procedures, and compliance documentation
- Coordinate transitions, scope expansions, and global projects with markets and internal teams
- Ensure the consistent application of compliance requirements and NCE methodologies
- Serve as the primary point of contact for internal stakeholders and global solution leaders
- Support vacation coverage, performance management, career planning, and professional development for the team
- Conduct operational analyses to prevent and correct deviations in compliance with controls, BPR, and external audits
- Support global projects, internal automation, and initiatives to advance the function
- Define and promote the strategic vision, organizational structure, best practices, and operational excellence and cost-reduction projects
- Lead continuous improvement initiatives and strengthen team capabilities
Requirements
What you’ll need- Completed university degree (required)
- Advanced conversational English (required)
- Basic or intermediate Spanish (required)
- Previous team leadership experience
- Experience with SAP systems, SAP Security, and SuccessFactors (required)
- Proven track record in compliance, transition management, and continuous improvement initiatives
- Strong stakeholder management skills and a commitment to customer service excellence
- Knowledge of global governance models and escalation frameworks
- Basic knowledge of ISO 27000 standards and their application to identity, access, and user profile management
Benefits
Comp & perks- Diverse and inclusive company
- Investment in digital transformation and innovation
- Commitment to employee well-being
- Professional development and career planning
- Performance management
- Team capability development