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Nestle

Senior Coordinator, Customer Service – 2nd Shift

Nestle

. Serve as the voice of the brand for consumers, caregivers and health care professionals .

Posted 10/26/2026full-timeFremont • Michigan • United StatesSenior💰 $39,168 - $56,045 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in customer service and communication, utilizing Salesforce Engage OMNI for effective consumer engagement and support. Knowledgeable in product information and consumer data privacy, with a focus on fostering loyalty and driving sales.

Highest-signal resume keywords
Salesforce Engage OMNICustomer ServiceProduct Information KnowledgeConsumer Data Privacy HandlingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Effective CommunicationProblem SolvingCustomer Relationship Management
Tools & Technologies
Salesforce Engage OMNISMS TextLive ChatEmailWhatsAppSocial Media
Certifications & Qualifications
Customer Service Certification
Industry Keywords
Consumer LoyaltyECommerce InitiativesQuality Incident ProcessingFDA RequirementsHealth Care Professionals

About the role

Key responsibilities & impact
  • Serve as the voice of the brand for consumers, caregivers and health care professionals
  • Respond to inquiries, complaints and praise through SMS text, live chat, email, WhatsApp and social media
  • Support all brands within the Nestlé Nutrition CES team
  • Foster consumer loyalty and drive sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions
  • Facilitate and support eCommerce initiatives and product transactions
  • Process quality incidents in accordance with FDA and Nestlé requirements
  • Use Salesforce Engage OMNI, Product Information and consumer data privacy processes
  • Conduct outbound medical professional detailing and promotion
  • Support a possible 24/7 engagement center

Requirements

What you’ll need
  • Minimum high school diploma or GED
  • Ability to communicate effectively, verbally and in writing, with customers and internal business partners
  • Ability to use computer-based systems and applications
  • Ability to identify customer issues, evaluate available information, and determine or escalate appropriate solutions
  • Ability to provide customer service by responding to customer questions, requests, and concerns
  • Advanced competency with CRM Salesforce Engage OMNI
  • Product Information knowledge
  • Consumer Data Privacy handling
  • Additional education or certification related to customer service preferred
  • Availability for holidays, evenings and weekends may be required
  • This position is not eligible for Visa Sponsorship

Benefits

Comp & perks
  • Performance-based incentives
  • 401k with company match
  • Healthcare coverage
  • Competitive total rewards package
  • Broad range of other benefits
  • Inclusive workplace
  • Recruitment accommodations for individuals with disabilities