Senior Specialist, Customer Account – eCommerce

Nestle

. Own the commercial relationship with assigned pure-play e-commerce customers and emerging digital channels .

Posted 10/8/2026full-timeArlington • Virginia • United StatesSenior💰 $94,102 - $150,049 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in eCommerce Account Management, including the ability to develop and execute joint business plans, manage paid search strategies, and drive online sales growth. Proficient in analyzing performance metrics and collaborating with cross-functional teams to enhance brand representation and market share.

Highest-signal resume keywords

Ecommerce Account ManagementPaid Search ManagementRetailer NegotiationsBudget ManagementSales Forecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ecommerce StrategyMarket Share DevelopmentKPI TrackingJoint Business Plan CreationDigital Penetration StrategiesContent Quality ScoreRetail Program AnalysisData Performance ReportingTest-and-Learn PlansRetailer Buying Strategies

Soft Skills

Cross-Functional CollaborationEffective CommunicationAdaptabilityNegotiation SkillsProblem-Solving

Tools & Technologies

Digital PlatformsMedia Budget Management ToolsEcommerce Analytics Tools

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

EcommerceDigital ChannelsOnline SalesRetail ManagementBrand Representation

About the role

Key responsibilities & impact

Own the commercial relationship with assigned pure-play e-commerce customers and emerging digital channels
Manage and execute paid search with agency partners and digital strategists
Develop strategies to drive market share, e-penetration, and positive ROI
Educate cross-functional Nestlé USA teams on ecommerce strategy, business, and needs
Understand ecommerce strategies, operations, shoppers, capabilities, and best practices
Identify retailer requirements, align internal stakeholders, and develop plans
Identify KPIs, secure data, track performance, and report to stakeholders
Create and execute annual joint business plans with cross-functional partners
Develop and execute test-and-learn plans
Drive category and Nestlé USA sales growth, market share, and online brand representation
Translate category roadmaps and CAPs into actionable retailer plans
Develop strategies to meet sales, e-market share, and digital penetration goals
Monitor and improve brand distribution, representation, and discoverability
Collaborate with brand teams, customer account managers, digital strategists, shopper marketing, and agencies
Allocate and manage trade and retail media budgets and reconcile financial records
Provide ecommerce sales forecasts and conduct regular business reviews
Lead and support digital growth initiatives, long-range planning, and innovation meetings

Requirements

What you’ll need

1-3+ years of experience in eCommerce Account Management and/or vendor management at a leading retailer, driving online sales in buying, merchandising, or marketing
Bachelor’s degree
Paid Search and Organic Search, including Content Quality Score experience preferred
Paid Search agency management experience preferred
Ability to manage media budgets accurately while driving positive ROI
Retailer negotiations and joint business plan creation and execution
Ability to translate retailer requests and insights into internal action plans
Experience building annual plans and forecasts, analyzing retail programs, and managing budgets
Ability to adapt to rapidly changing environments and initiate new processes or ideas
Understanding of retailer buying, merchandising, and marketing strategies
Ability to negotiate with retailers and build partnerships
Ability to communicate across all organizational levels and craft compelling business cases
Ability to track key metrics, identify opportunities and issues, and execute plans
Digital and mobile platform savviness
This position is not eligible for Visa Sponsorship

Benefits

Comp & perks

Performance-based incentives
401k with company match
Healthcare coverage
Competitive total rewards package
Workplace accommodations for applicants with disabilities