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About the role
Key responsibilities & impact- Support the migration of the customer service chatbot to a new platform
- Create, maintain, and optimize content for the chatbot and knowledge base
- Ensure consistent customer communication across the chatbot, website, FAQ, and knowledge base
- Review content for quality, clarity, spelling, and grammar
- Translate and localize content from English into German
- Support testing and quality assurance for new chatbot features
- Analyze user feedback and identify opportunities for improvement
- Contribute to a digitalization project with a direct impact on the customer experience
Requirements
What you’ll need- Currently enrolled as a student, for example in communications, media studies, linguistics, business administration, information management, or a comparable degree program
- Excellent German language skills and a strong feel for language
- Good written and spoken English skills
- Structured, thorough, and independent working style
- Affinity for digital technologies, AI applications, and customer experience
- Initial experience in content management, chatbots, or knowledge management is an advantage
Benefits
Comp & perks- Complimentary beverages at the Head Office
- A varied selection of lunch options at nearby restaurants
- Modern technical equipment
- Attractive hourly pay
- Additional benefits and employee discounts
- Professional development opportunities
- Scope for independent decision-making
- Appreciative communication culture
- Opportunity to work for a certified B Corp company focused on social and environmental standards
- Commitment to diversity, inclusion, and belonging
- Fixed-term employment through the end of September 2027