Renewals Specialist

NetDocuments

. Own a B2B renewal portfolio and maximize subscription/SaaS recurring revenue through accurate, timely renewals .

Posted 10/21/2026full-timeRemote • United StatesSeniorLead💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing B2B SaaS renewal portfolios, maximizing recurring revenue through effective relationship management and accurate forecasting. Proficient in utilizing Salesforce.com for pipeline management and possesses strong analytical skills to handle high-dollar figures and complex contracts.

Highest-signal resume keywords

SaaS Renewals ExperienceSalesforce.com ProficiencyStrong Numeracy SkillsExcellent Communication SkillsAdvanced Multitasking Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

B2B SaaS Revenue ManagementForecastingQuote GenerationContract ManagementFinancial AnalysisMS Excel ProficiencyUpselling/Cross-SellingCustomer Relationship ManagementAttention to DetailProblem-Solving

Soft Skills

Autonomous WorkCollaborationDirection CoordinationCustomer EducationTime Management

Tools & Technologies

Salesforce.comGainsightCRM ToolsPipeline Management Systems

Industry Keywords

B2BSubscription RevenueCustomer SuccessRenewal QuotasContract Terms

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Own a B2B renewal portfolio and maximize subscription/SaaS recurring revenue through accurate, timely renewals
Meet and exceed monthly, quarterly, and annual renewal quotas
Forecast the renewal portfolio and explain forecasts to managers, Customer Success colleagues, and executives
Use Salesforce.com and other systems to build quotes, capture customer details, reprice, upsell/cross-sell, manage renewals, and generate leads
Establish cyclical renewal relationships with customers
Educate customers on NetDocuments products, pricing, contract terms, and renewal-related topics
Partner with departments and teammates to achieve desired outcomes while managing competing priorities
Report to the Renewals Manager

Requirements

What you’ll need

Bachelor’s degree in business, marketing, or related field is preferred, not required
At least 8 years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service
At least 5 years of prior experience with Salesforce.com or a similar CRM/pipeline management tool
Working knowledge of Gainsight is a plus
Strong numeracy skills and understanding of Finance
Intermediate or better familiarity with MS Excel
Experience working with high-dollar figures
High level of attention to detail, especially with numbers and B2B SaaS software contracts
Advanced multitasking and problem-solving skills
Excellent written and verbal communication skills
Ability to work autonomously while supporting the Renewal Team and Customer Success department
Ability to coordinate and provide direction with various internal departments
Ability to lead internal and external calls during the annual renewal cycle
Preferred working hours: 8:00 am MT - 5:00 pm MT

Benefits

Comp & perks

90% of healthcare premiums company covered
HSA company contribution
401K match at 4% with no vesting period
Potential for twice a year merit increases
Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
Authenticity and accountability from leadership
Connection, access, and mentorship from exceptional leaders
Growing company with opportunities for advancement