Technical Support Engineer

NetDocuments

. Become technically proficient in the NetDocuments suite of products .

Posted 11/6/2026full-timeRemote • Utah • United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates technical proficiency in the NetDocuments suite and strong troubleshooting skills across various operating systems and applications. Capable of managing support cases effectively while maintaining a customer-focused approach and excellent communication skills.

Highest-signal resume keywords

Technical Proficiency In NetDocumentsTroubleshooting Windows 7-11Troubleshooting OSX Sierra-Golden GateCustomer-Focused Troubleshooting AbilityExperience With MS SQL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Office 2010-365Troubleshooting iOS/AndroidCommand Line/Terminal ExperienceWindows Registry TroubleshootingActive Directory ExperienceTechnical Capacity With Operating SystemsProblem-Solving AbilityTask Prioritization And ManagementKnowledge Base Article CreationSoftware Development Lifecycle Participation

Soft Skills

Written Communication ProficiencyVerbal Communication Proficiency

Tools & Technologies

MS SQLCouchbaseCitrixREST APISAML AuthenticationFiddlerWiresharkSplunkDatadogWindows Administrative Tools

Certifications & Qualifications

Associates Degree In Computer ScienceBachelor’s Degree In IT Related Field

Industry Keywords

Customer SupportTechnical SupportSupport CasesKnowledge Centered Support (KCS)After-Hours On-Call Support

Tech Stack

Tools & technologies

AndroidCitrixiOSSplunkSQL

About the role

Key responsibilities & impact

Become technically proficient in the NetDocuments suite of products
Answer incoming phone calls and own incoming Support Cases through the Support Portal
Troubleshoot technical problems and resolve customer issues using the NetDocuments platform
Manage and respond to a backlog of Support Cases in a timely fashion
Own Support Cases from creation through resolution
Participate in the Software Development Lifecycle through diagnosis and reporting of new and known issues
Participate in KCS by creating and editing Knowledge Base articles
Ramp up on new releases, enhancements, and product functionality to support customers
Assist in the optional, paid after-hours on-call Support rotation
Perform other duties as assigned
Report to the Customer Support Manager

Requirements

What you’ll need

Associates or bachelor’s degree in computer science or IT related field or equivalent experience
2+ years’ relevant experience in a technical specific role
Experience using and/or troubleshooting Windows 7-11
Experience using and/or troubleshooting OSX Sierra-Golden Gate
Experience using and/or troubleshooting Office 2010-365
Experience using and/or troubleshooting iOS/Android
Experience using and/or troubleshooting Command Line/Terminal
Experience using and/or troubleshooting Windows Registry
Experience using and/or troubleshooting Active Directory
Technical capacity with operating systems
Customer-focused troubleshooting ability
Problem-solving ability
Written and verbal communication proficiency
Task prioritization and management
Ideally: experience with MS SQL, Couchbase, Citrix, REST API, SAML Authentication, Fiddler or Wireshark, Splunk or Datadog, Windows Administrative Tools, browser-based developer tools, and Claude or similar AI tools

Benefits

Comp & perks

90% healthcare premiums company covered
HSA company contribution
401K match at 4% with immediate vesting
Flexible PTO (typically 3 to 4 weeks a year)
10 paid holidays
Monthly contributions for wellness
Access to LinkedIn Learning with monthly dedicated time to explore
After-hours on-call Support rotation is optional and paid