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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Network Operations, Troubleshooting, and Software-Defined Networking, with a strong understanding of cloud security solutions in AWS, Azure, and GCP. Capable of effectively resolving service issues and managing incidents in a fast-paced, globally distributed team environment.
Highest-signal resume keywords
Network OperationsSoftware-Defined NetworkingCloud Security SolutionsIncident ManagementExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TroubleshootingSoftware-Defined NetworkingCloud NetworkingSecurity ProductsAWSAzureGCPPythonAnsibleTerraform
Soft Skills
Excellent Communication SkillsPresentation Skills
Tools & Technologies
AI ToolsJenkins
Certifications & Qualifications
Azure CertificationAWS CertificationGCP CertificationSDN Certification
Industry Keywords
Incident ManagementChange ManagementProblem ManagementCloud-Native Security SolutionsSDWAN
Tech Stack
Tools & technologiesAnsibleAWSAzureCloudFirewallsGoogle Cloud PlatformJenkinsPythonTerraform
About the role
Key responsibilities & impact- Resolve service issues affecting customer experience
- Support, maintain & improve customer experience
- Resolve or escalate incidents/problems/SR per established procedures
- Track and progress-chase incidents to conclusion in line with SLA and quality standards
- Work as a technical support engineer supporting NetFoundry’s zero trust NaaS platform
- Perform network operational support and remediation activities
- Work in a fast-paced, high-performance startup environment as part of a globally distributed team
Requirements
What you’ll need- A minimum of a bachelor’s Degree is required in Engineering/computer science, preferred
- 0-2 years experience performing various tasks in Network Operations and Troubleshooting
- 0-2 years experience in configuring/administrating software-defined networks, cloud networking, security products, cloud-native security solutions etc
- Software-defined networking: Clear understanding of SDN concepts, solution design, and deployment, troubleshooting
- Security: Understanding and working knowledge of firewalls, ACLs, cloud network security in AWS/Azure/GCP, etc
- Cloud/ Virtualization: Working knowledge of AWS / Azure / GCP such as VMs, VPCs/ network gateways/ storage etc
- Ready to work in a 24/7/365 environment with rotational shifts (APAC, EMEA, US)
- Excellent communication skills, both written and verbal with excellent presentation skills.
- Candidates with Certifications in Azure/AWS/GCP or in SDN/Python/Ansible/Terraform are preferred.
- Knowledge of AI and prompts to work with AI tools such as Claude.
- Preferred candidate with strong Software-defined networking and cloud security experience from SDWAN/Cloud-based security solution providers ( Product organizations)
- Knowledge of scripting language like Python, Ansible, tools like Jenkins, Terraform, etc will be an added advantage
- Good knowledge of Incident Management/Change management/Problem Management processes.
- Experience working in a globally distributed team.
Benefits
Comp & perks- Fully remote with flexible working hours
- Employer paid comprehensive health benefits (including parent cover) and expanded well-being benefits
- Employer-paid Life & AD&D
- Paid Holidays
- Unlimited PTO
- Technology Stipend
- Electronics Allowance
- SWAG Allowance
- Learning and Development Budget