Senior Business Operations Specialist

Netguru

. Run the PMO, including delivery audits, adherence to delivery standards, risk reviews, and EVM discipline across the portfolio .

Posted 9/15/2026full-timeRemote • PolandSenior💰 PLN 12,500 - PLN 17,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Delivery Operations and PMO management, with a strong focus on scheduling, capacity planning, and operational efficiency. Proficient in using Productive, Salesforce, and HubSpot for project management and reporting.

Highest-signal resume keywords

Delivery Operations ManagementProductive ProficiencyCross-Functional CoordinationForecasting and SchedulingAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EVM MetricsSQL LiteracyBI ToolsGross Margin MechanicsProcess Framework Enforcement

Soft Skills

Systems ThinkingAnalytical Skills

Tools & Technologies

ProductiveSalesforceHubSpotLookerMetabasePower BI

Certifications & Qualifications

ITIL FoundationPMO CertificationPMP CertificationLean Six Sigma CertificationProductive Certification

Industry Keywords

Delivery StandardsRisk ReviewsOperational DashboardsRevenue LeakageSOP Enforcement

Tech Stack

Tools & technologies

PMPSQL

About the role

Key responsibilities & impact

Run the PMO, including delivery audits, adherence to delivery standards, risk reviews, and EVM discipline across the portfolio
Own scheduling and bench management, including daily allocation visibility, capacity planning, and bench reduction
Own Productive as the system of record: project setup, budgets, rate cards, time-tracking hygiene, and reporting structures
Maintain and enforce SOPs across departments; flag breakdowns and propose updates
Run margin and forecast reporting, identify revenue leakage, and escalate with evidence
Build and maintain operational dashboards for delivery leads, finance, and the board
Coordinate cross-functional operational workflows across sales, finance, legal, talent, and marketing
Maintain integrations and workflow automation between Productive, Salesforce, and HubSpot

Requirements

What you’ll need

3-5 years in Delivery Operations, Business Operations, or PMO, ideally in a software house or professional services environment
Hands-on experience with Productive — this is a must have
Working experience with Salesforce or HubSpot
Solid understanding of forecasting, scheduling, and gross margin mechanics
Track record of operating inside a defined process framework and enforcing it in practice
Strong analytical and systems-thinking skills; comfort with spreadsheets and BI tools
Proven cross-functional coordination across commercial and delivery teams
Polish at native level
English at least C1 level
ITIL Foundation or equivalent operational process background is nice to have
PMO, PMP, or Lean Six Sigma certification is nice to have
Productive or HubSpot certification is nice to have
SQL or BI literacy (Looker, Metabase, Power BI) is nice to have
Experience with EVM metrics (CPI, SPI, EAC) is nice to have

Benefits

Comp & perks

UoP (CoE): Access to the WorkSmile platform offering benefits adapted to your preferences
Multisport card
Private health insurance package
Life insurance
Hundreds of other options across 15 categories (shopping, leisure, travel, food, etc.)
UoP (CoE): PLN 175 monthly lump sum (ryczałt) for remote employees
B2B: Discounts on Apple products
Team workshops and integration events
Webinars and knowledge sharing sessions
Disability-related adaptations at any step of the recruitment process