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LMS Administrator
NetImpact Strategies Inc.. Support day-to-day administration of Government-approved learning management systems and associated training technologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering learning management systems, including course catalog management, enrollment coordination, and troubleshooting digital learning issues. Proficient in data validation and reporting, with a strong understanding of privacy and security requirements for learner information.
Highest-signal resume keywords
Learning Management Systems AdministrationSCORM-Based Course Package TroubleshootingMicrosoft Excel ProficiencyCourse Catalog ManagementPrivacy and Security Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Course Catalog ManagementEnrollment CoordinationTroubleshooting Digital Learning IssuesData ValidationReportingSCORM Package TestingContent PublishingConfiguration ManagementLearning Path ManagementCompletion Reporting
Soft Skills
Strong Troubleshooting SkillsDocumentation SkillsCustomer Service SkillsCoordination Skills
Tools & Technologies
Learning Management SystemsMicrosoft ExcelArticulate StorylineAdobe CaptivateRise
Industry Keywords
Federal Healthcare TrainingRegulated Training EnvironmentsGovernment System AccessInformation TechnologyInstructional Technology
About the role
Key responsibilities & impact- Support day-to-day administration of Government-approved learning management systems and associated training technologies
- Configure and maintain course catalogs, learning paths, prerequisites, assignments, and completion requirements within authorized administrative permissions
- Coordinate learner enrollment, role-based access, and administrative permissions with designated training and Government platform owners
- Upload, configure, test, and publish approved computer-based training packages, assessments, reference materials, and course updates
- Validate course launch, navigation, bookmarking, assessment scoring, and completion reporting before releasing new or revised learning content
- Troubleshoot learner access, enrollment, course-launch, and completion-record issues; document resolutions and coordinate escalations with platform support teams
- Monitor course availability and administrative issues affecting scheduled training; communicate risks and coordinate corrective actions
- Maintain accurate training records and prepare enrollment, completion, overdue-training, and course-utilization reports
- Reconcile discrepancies among learning-system records, instructor attendance reports, and other approved training records
- Support testing of authorized platform changes, content updates, and interfaces; document results and coordinate required approvals
- Maintain administrative procedures, troubleshooting guides, configuration records, and an auditable history of course and system changes
- Protect learner information and follow applicable privacy, security, accessibility, and records-management requirements
- Coordinate with geographically dispersed training and technical teams across applicable time zones
Requirements
What you’ll need- Bachelor’s degree in information technology, education, instructional technology, business, or a related field, or an equivalent combination of education and relevant experience
- At least three years of experience supporting learning management systems, learning technologies, or closely related application administration
- Experience administering course catalogs, enrollments, assignments, permissions, and training-completion records
- Working knowledge of SCORM-based course packages and troubleshooting digital learning delivery and completion issues
- Experience testing and publishing approved learning content and maintaining controlled course versions
- Proficiency with Microsoft Excel and ability to validate training data, reconcile discrepancies, and produce clear reports
- Strong troubleshooting, documentation, customer-service, and coordination skills
- Working knowledge of accessibility, privacy, and security considerations for learning systems and learner records
- Ability to obtain and maintain required Government system access and satisfy applicable Tier 3 background investigation requirements
- Ability to complete required privacy, security, and information-handling training
- No specific professional certification is required
- Preferred: Experience supporting Joint Knowledge Online or comparable enterprise learning management systems
- Preferred: Familiarity with federal healthcare or other regulated training environments
- Preferred: Experience troubleshooting SCORM content produced using Articulate Storyline, Rise, or Adobe Captivate
- Preferred: Familiarity with approved data exports, application interfaces, reporting tools, and learning-system integrations
- Preferred: Experience working with instructional designers, training coordinators, and geographically dispersed instructors
- Preferred: Relevant learning-platform, information technology, or application-support certification
Benefits
Comp & perks- Comprehensive medical, dental, & vision insurance starting the first of the month after joining
- 401(k) plan with immediately vested employer contributions; no matching required
- Generous Paid Time Off (PTO)
- One additional day of paid wellness leave per calendar year
- Ten federal holidays
- Pet insurance
- Tuition reimbursement
- Internal training programs
- Company-sponsored industry certifications
- Team building activities
- Community volunteering
- Quarterly HQ days
- Wellness events
- Happy hours
- Family fun events