ServiceNow Business Analyst, Quality Engineer

NetImpact Strategies Inc.

. Provide independent analysis and release assurance for a Federal Agency's ServiceNow platform .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform testing, including Automated Test Framework (ATF) and regression testing, while effectively analyzing business needs and validating software quality. Proficient in coordinating user acceptance testing and ensuring release readiness through comprehensive test strategies and defect analysis.

Highest-signal resume keywords

ServiceNow Testing ExperienceAutomated Test Framework (ATF)Regression TestingBusiness AnalysisDefect Workflow Management

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisTest AutomationRegression TestingIntegration TestingTest Case DesignDefect TrackingRelease Evidence PreparationPerformance TestingRisk-Based Test PlanningPost-Production Validation

Soft Skills

FacilitationCollaborationIndependent EvaluationCoaching

Tools & Technologies

ServiceNowServiceNow ATFREST/SOAPIntegrationHubPerformance Analytics

Certifications & Qualifications

ServiceNow CSAISTQB CertificationServiceNow ATF Training

Industry Keywords

Federal ConsultingFinancial Regulatory ExperienceEnterprise Web/Application TestingChange ManagementGovernance

Tech Stack

Tools & technologies

ServiceNowSOAP

About the role

Key responsibilities & impact

Provide independent analysis and release assurance for a Federal Agency's ServiceNow platform
Elicit, analyze, document, and validate business needs, process flows, data requirements, user stories, and acceptance criteria
Maintain themes, epics, features, stories, dependencies, backlog, sprint/release artifacts, and planning data in ServiceNow SPM/Agile capabilities or the Agency-approved work-management structure
Support prioritization using business value, time criticality, risk reduction, dependencies, and effort/capacity
Facilitate requirements clarification among product owners, users, administrators, developers, implementation specialists, architects, testers, and external teams
Own the platform test strategy, regression baseline, release-quality evidence, and repeatable testing standards
Design, build, maintain, and execute ServiceNow ATF suites
Create and execute functional, integration, regression, exploratory, performance, and release-validation test scenarios
Coordinate UAT with product owners and stakeholders
Analyze defects, track remediation and retesting, and identify recurring escaped-defect patterns
Prepare release evidence and readiness recommendations for governance and go/no-go decisions
Validate upgrade and patch readiness through regression packs, pre/post comparisons, and targeted integration testing
Perform post-production validation and rollback verification
Measure automation coverage, regression effectiveness, escaped defects, test-cycle time, and repeat-failure trends
Maintain reusable testing guidance and coach implementation/product teams on approved ServiceNow testing practices

Requirements

What you’ll need

Three or more years of business analysis and software quality engineering or test automation experience, including enterprise web/application testing
Two or more years of hands-on ServiceNow testing experience, including Automated Test Framework (ATF), regression testing, and validation of platform configuration and integrations
Experience designing risk-based test plans, test cases, traceability, defect workflows, release evidence, and post-production validation
Experience testing REST/SOAP or IntegrationHub integrations, workflows/flows, security/ACL behavior, catalog capabilities, and cross-system transactions
Working knowledge of ServiceNow release/change processes
Ability to evaluate readiness independently from the engineer who built the change
U.S. citizenship
Ability to satisfy High Risk IT background-investigation and sensitive-information requirements
ServiceNow CSA and ATF-related training/micro-certifications strongly preferred
Additional testing certification such as ISTQB is a plus
Federal consulting or financial-regulatory experience preferred
Experience with ServiceNow family-upgrade testing, Performance Analytics, performance testing, and CI/CD-triggered automated tests preferred
Experience building reusable enterprise regression suites and test-evidence dashboards preferred

Benefits

Comp & perks

Comprehensive medical, dental, & vision insurance starting the first of the month after joining
401(k) Plan with immediately vested employer contributions; no matching required
Generous Paid Time Off (PTO)
One additional day of paid wellness leave per calendar year
Ten federal holidays observed
Pet Insurance
Tuition reimbursement
Internal training programs
Company-sponsored industry certifications
Dynamic and collaborative work environment
Team building activities
Community volunteering
Quarterly HQ days
Wellness events
Happy hours
Family fun events