ServiceNow Implementation Specialist

NetImpact Strategies Inc.

. Configure and implement approved ServiceNow capabilities from validated requirements and CTA-approved designs .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive hands-on experience in ServiceNow implementation and configuration, particularly in ITSM, ITOM, and CMDB. Proficient in utilizing REST/SOAP APIs, CI/CD practices, and providing user training and documentation.

Highest-signal resume keywords

ServiceNow Implementation/ConfigurationITSM ExpertiseREST/SOAP API IntegrationCI/CD PracticesServiceNow CSA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business RulesClient ScriptsUI PoliciesACLsScript IncludesFlow DesignerCatalog/Workflow ConfigurationData/Configuration ConceptsAutomated TestingRelease Documentation

Soft Skills

Strong CommunicationRequirements Translation

Tools & Technologies

ServiceNowIntegrationHubApp Engine StudioUI Builder/WorkspaceCMDB HealthATF

Certifications & Qualifications

ServiceNow CSACIS Credentials

Industry Keywords

Federal ConsultingFinancial RegulatoryHigh Risk IT Background Investigation

Tech Stack

Tools & technologies

ITSMServiceNowSOAP

About the role

Key responsibilities & impact

Configure and implement approved ServiceNow capabilities from validated requirements and CTA-approved designs
Configure forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows/subflows/actions, catalog items, notifications, and approved portal/workspace components
Implement capabilities across ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, and other approved products
Build and configure integrations using REST/SOAP APIs, IntegrationHub spokes/actions, MID Servers, service accounts, and approved authentication/certificate patterns
Coordinate end-to-end testing and operational handoff
Support CMDB/configuration-data implementation and data-quality validation
Prepare and execute controlled promotions to TEST and PROD using approved update-set/application-repository and CI/CD practices
Maintain deployment plans, rollback steps, release notes, and configuration evidence
Execute unit/functional checks and partner with the Tester on ATF, integration, regression, performance, and UAT validation
Provide late-window deployment and implementation support, troubleshooting, post-production validation, and operations handoff
Support technical-debt reduction and restoration of customized capabilities toward out-of-the-box behavior
Create implementation guides, configuration documentation, demonstrations, knowledge articles, and transition materials
Support user training and knowledge transfer as needed

Requirements

What you’ll need

Three or more years of hands-on ServiceNow implementation/configuration experience in enterprise environments
Demonstrated expertise in at least two ServiceNow capability areas such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, or SecOps
Hands-on ability with Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, catalog/workflow configuration, REST/SOAP APIs, and ServiceNow data/configuration concepts
Experience with controlled release promotion, update sets/application repositories, CI/CD, automated testing, and release documentation
ServiceNow CSA plus one or more relevant CIS credentials strongly preferred or required where mandated by the applicable labor category
Strong communication and requirements-translation skills, with ability to work with architects, developers, analysts, operations staff, and customer stakeholders
Ability to support the assigned late implementation window and planned after-hours/on-call events
U.S. citizenship
Ability to satisfy High Risk IT background-investigation and sensitive-information requirements
Federal consulting or financial-regulatory experience preferred
App Engine Studio, UI Builder/Workspace, IntegrationHub, CMDB Health, or ATF experience preferred
Experience implementing ServiceNow capabilities in a shared multi-vendor platform with formal architecture/security governance preferred

Benefits

Comp & perks

Comprehensive medical, dental, & vision insurance starting the first of the month after joining
401(k) Plan with immediately vested employer contributions; no matching required
Generous Paid Time Off (PTO)
One additional day of paid wellness leave per calendar year
Ten federal holidays observed
Pet Insurance
Tuition reimbursement
Internal training programs
Company-sponsored industry certifications
Team building activities
Community volunteering
Quarterly HQ days
Wellness events
Happy hours
Family fun events