ServiceNow Operations System Administrator

NetImpact Strategies Inc.

. Provide early or late-window operational ownership for ServiceNow platform-support infrastructure, especially MID Servers, supporting VMs/operating systems, connectivity, queues, maintenance, and continuity .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive operational support expertise for ServiceNow implementations, with a strong focus on troubleshooting, maintenance, and security controls. Proficient in coordinating cross-team efforts and managing complex incidents in enterprise environments.

Highest-signal resume keywords

ServiceNow MID ServersWindows/Linux System AdministrationConfiguration/Change ManagementServiceNow CertificationsCyberArk or Equivalent Privileged-Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational SupportTroubleshootingPreventive MaintenanceIncident/Problem ManagementPerformance MonitoringConfiguration ManagementBackup/RestoreDisaster RecoveryService Account ManagementQueue Management

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

ServiceNowSplunkCyberArkVM OperationsNetwork Connectivity

Certifications & Qualifications

ServiceNow CSAServiceNow Certifications

Industry Keywords

Federal ConsultingFinancial RegulatoryHigh Risk IT Background InvestigationSensitive Information Requirements

Tech Stack

Tools & technologies

CloudLinuxServiceNowSplunk

About the role

Key responsibilities & impact

Provide early or late-window operational ownership for ServiceNow platform-support infrastructure, especially MID Servers, supporting VMs/operating systems, connectivity, queues, maintenance, and continuity
Perform deep troubleshooting, preventative/corrective maintenance, performance monitoring, configuration management, and restoration across ServiceNow operational dependencies
Investigate MID Server availability, ECC queue conditions, authentication/connectivity failures, certificate/credential issues, resource capacity, and infrastructure anomalies
Coordinate with platform, network, cloud, identity, and security teams
Execute and document planned maintenance, patching, restart/recovery, backup/restore, continuity, and disaster-recovery activities
Provide Tier 2/Tier 3 support for incidents, problems, catalog tasks, and platform requests
Maintain accurate ServiceNow records, SLA evidence, restoration notes, and handoffs
Implement and monitor infrastructure and platform security controls, log/audit requirements, privileged/service-account dependencies, and operational evidence
Escalate suspicious activity immediately
Support new integrations and platform changes by validating runtime prerequisites, certificates, network paths, service accounts, MID selection/capacity, and production readiness
Coordinate ServiceNow and infrastructure vendor support cases and preserve diagnostic evidence for root cause and problem management
Maintain operations procedures, queue-management instructions, recovery steps, environment baselines, asset/dependency information, and transition documentation
Provide structured handoff to/from the early operations team

Requirements

What you’ll need

Five or more years providing operational support to enterprise ServiceNow implementations, including complex troubleshooting and production support
Strong experience with ServiceNow MID Servers, Windows/Linux system administration, VM operations, networking/connectivity fundamentals, certificates, authentication, queues, and service accounts
Experience with configuration/change management, preventive maintenance, security controls, backups/recovery, incident/problem management, and off-hours production support
Multiple ServiceNow certifications relevant to the supported environment; CSA strongly preferred or required where mandated by the applicable labor category
Experience coordinating ServiceNow Support cases and cross-team troubleshooting in a shared enterprise environment
Ability to work the assigned coverage window and participate in planned after-hours/on-call events
U.S. citizenship
Ability to satisfy High Risk IT background-investigation and sensitive-information requirements
Federal consulting or financial-regulatory experience preferred
Experience with CyberArk or equivalent privileged-account management, Splunk or similar monitoring, and ServiceNow Discovery/ITOM preferred
Experience supporting continuity exercises and production releases in multi-vendor environments preferred

Benefits

Comp & perks

Comprehensive medical, dental, & vision insurance starting the first of the month after joining
401(k) plan with immediately vested employer contributions; no matching required
Generous Paid Time Off (PTO)
One additional day of paid wellness leave per calendar year
Ten federal holidays observed
Pet insurance
Tuition reimbursement
Internal training programs
Company-sponsored industry certifications
Dynamic and collaborative work environment
Team building activities
Community volunteering
Quarterly HQ days
Wellness events
Happy hours
Family fun events