ServiceNow Project Manager

NetImpact Strategies Inc.

. Lead a ServiceNow Platform Operations team supporting a Federal Agency .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading ServiceNow Platform Operations, managing complex technology delivery, and ensuring service-level performance management. Proficient in Agile methodologies and project management, with a focus on stakeholder communication and operational excellence.

Highest-signal resume keywords

ServiceNow Implementation LeadershipProject Management Certification (PMP)Agile Delivery ExperienceService-Level Performance ManagementMulti-Team Environment Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementServiceNow SPMCapacity PlanningService-Level Agreements (SLA)Key Performance Indicators (KPI)Operational Risk ManagementTransition PlanningEvidence-Based ReportingBusiness Value TrackingFeature Adoption Analysis

Soft Skills

Executive CommunicationPrioritizationNegotiationDecision ManagementCustomer Satisfaction Tracking

Tools & Technologies

ServiceNowAgile MethodologiesMulti-Vendor Delivery SystemsSLA/KPI Dashboards

Certifications & Qualifications

Project Management Professional (PMP)

Industry Keywords

Federal ConsultingFinancial Regulatory ExperienceHigh Risk IT Background InvestigationSensitive Information Requirements

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Lead a ServiceNow Platform Operations team supporting a Federal Agency
Serve as the primary management interface for task-order execution
Coordinate Government, prime/subcontractor, and multi-vendor delivery dependencies
Plan, prioritize, and direct work across platform operations, architecture, engineering, implementation, testing, and business-analysis lanes
Own staffing, onboarding, offboarding, backfill, leave/coverage planning, key-personnel substitution coordination, background-processing visibility, and service-window continuity
Manage demand and capacity in ServiceNow SPM
Balance service/security restoration, committed releases and control deadlines, and prioritized backlog
Own service-performance governance, including SLA/KPI/OPI calendars, dashboards, exceptions, corrective actions, and burn-in validation
Maintain integrated schedules, milestones, sprint/release plans, risks, issues, decisions, actions, dependencies, and deliverables in ServiceNow
Ensure weekly, biweekly, monthly, quarterly, and release-driven reporting is complete and evidence based
Coordinate production control, release readiness, architecture/security governance, and cross-team decisions
Lead incoming and outgoing transition, including transition plans, WBS, access and onboarding readiness, live-environment validation, artifact/knowledge capture, risk mitigation, and transfer of operational materials
Track customer satisfaction, feature adoption, business value, platform maturity, and improvement outcomes
Convert approved improvement opportunities into prioritized, owned work
Lead major-service communications and executive escalation
Provide the Agency with operating status, accountable owners, decision points, next-update expectations, and closure evidence

Requirements

What you’ll need

Four or more years of project/program management experience, including leadership of complex technology delivery or operations teams
At least three years leading ServiceNow implementations, platform operations, or managed ServiceNow delivery in a multi-team environment
Experience with Agile delivery
Experience with ServiceNow SPM or equivalent work-management practices
Experience with service-level performance management
Experience with fixed-price capacity planning
Experience managing staffing, transitions, risks/issues/dependencies, release commitments, customer communications, and measurable service outcomes
Project-management certification such as PMP or equivalent required where mandated by the applicable labor category
U.S. citizenship
Ability to satisfy High Risk IT background-investigation and sensitive-information requirements
Strong executive communication, prioritization, negotiation, and decision-management skills
Federal consulting or financial-regulatory experience preferred
Experience operating ServiceNow in a multi-vendor enterprise environment preferred
Experience with ServiceNow-native SLA/KPI dashboards, transition under constrained incumbent overlap, and evidence-based contract performance reporting preferred

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance starting the first of the month after joining
401(k) Plan with immediately vested employer contributions; no matching required
Generous Paid Time Off (PTO)
One additional day of paid wellness leave per calendar year
Ten federal holidays observed
Pet Insurance
Tuition reimbursement
Internal training programs
Company-sponsored industry certifications
Dynamic and collaborative work environment
Team building activities
Community volunteering
Quarterly HQ days
Wellness events
Happy hours
Family fun events