ServiceNow Project Manager

NetImpact Strategies Inc.

. Responsible for overall performance of the contract .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing ServiceNow projects from initiation to completion, ensuring adherence to timelines and budgets while utilizing Agile methodologies. Strong communication skills are essential for effective client interaction and technical documentation.

Highest-signal resume keywords

ServiceNow Platform ExpertiseAgile Methodology ProficiencyProject Management ExperienceStrong Organizational SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Project ManagementRelease ManagementScrum-Based Agile MethodologyCMDB/ITOM ExperienceTechnical Documentation

Soft Skills

Organizational SkillsPrioritization SkillsClient Interaction

Tools & Technologies

ServiceNow

Certifications & Qualifications

ServiceNow Administrator CertificationScrum Master CertificationSAFe Agile Certification

Industry Keywords

Federal Client NeedsProject AssessmentsPost-Implementation ReviewsRisk MitigationRoadmap Development

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Responsible for overall performance of the contract
Serve as the primary point of contact with the customer and for technical aspects of the ServiceNow platform
Meet periodically with the COR to ensure federal client needs are met according to industry best practices and standards
Ensure proper resources are provided and high-quality products are delivered
Monitor project progress, identify and mitigate risks, and provide status updates to clients and senior management
Develop and maintain roadmaps based on client priorities
Conduct release management using Scrum-based Agile methodology
Conduct project assessments and post-implementation reviews to identify improvements and lessons learned
Support planning efforts across multiple modules based on customer requirements
Coordinate and manage ServiceNow projects from initiation to completion, ensuring adherence to timelines and budgets
Assist with data calls related to the ServiceNow platform
Provide technical and administrative oversight of contract tasks and activities
Communicate orally in common English narration and in writing, including technical documentation

Requirements

What you’ll need

Strong understanding of ServiceNow platform and capabilities
At least 4 years leading ServiceNow projects
Strong organizational skills and ability to prioritize tasks for a team and manage multiple efforts simultaneously using Agile methodology
Experience working with clients to determine implementation requirements and execute plans efficiently
Excellent written and oral presentation and communication skills
Must be a US citizen
BS Degree in a related field
ServiceNow Administrator Certification (desired)
Experience with CMDB/ITOM (desired)
Scrum Master/SAFe Agile Certification (desired)

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance starting the first of the month after joining
401(k) plan with immediately vested employer contributions; no matching required
Generous Paid Time Off (PTO)
One additional day of paid wellness leave per calendar year
Ten federal holidays observed
Pet Insurance
Tuition reimbursement
Internal training programs
Company-sponsored industry certifications
Dynamic and collaborative work environment
Team building activities
Community volunteering
Quarterly HQ days
Wellness events
Happy hours
Family fun events