ServiceNow System Administrator

NetImpact Strategies Inc.

. Provide user support . Troubleshoot difficult ServiceNow software problems, implement bug fixes, and perform root cause analysis . Collaborate with project team members to design and deliver creative, scalable, and

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow administration, including troubleshooting, application development, and integration processes. Capable of delivering operational reports and ensuring system reliability while adhering to best practices and compliance standards.

Highest-signal resume keywords

ServiceNow AdministrationAPI IntegrationIncident ManagementServiceNow Certified System AdministratorITIL Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Application DevelopmentRoot Cause AnalysisBusiness Rules ConfigurationREST API TroubleshootingData Integration ProcessesChange ManagementOperational ReportingVersion UpgradesWorkflow DesignUser Access Management

Soft Skills

Strong Communication SkillsCollaborationProblem-SolvingAdaptabilityCustomer Engagement

Tools & Technologies

ServiceNowITILScaled Agile Framework (SAFe)

Certifications & Qualifications

ServiceNow Certified System AdministratorITIL Foundations Certification

Industry Keywords

Production EnvironmentSLA ManagementOperational MetricsCompliance MonitoringChange Management Processes

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide user support
Troubleshoot difficult ServiceNow software problems, implement bug fixes, and perform root cause analysis
Collaborate with project team members to design and deliver creative, scalable, and maintainable solutions
Ensure ongoing operations function as expected
Design and develop ServiceNow solutions, including applications, forms, workflows, policies, actions, access controls, interfaces, and other configurations
Create and maintain API and data integration processes between ServiceNow and other systems
Investigate application behavior
Generate operational reports and KPI analysis
Prepare client-facing and internal technology deliverables
Maintain production system reliability using change management processes
Monitor application health, usage, and compliance
Assist with version upgrades and patch installation
Support enterprise business solutions and custom ServiceNow application capabilities
Enhance the ServiceNow platform, implement new products, and develop custom solutions as part of a cross-functional team
Provide strategic and tactical support across multiple projects while adapting to changing priorities

Requirements

What you’ll need

Bachelor's degree in computer science, MIS, or a business-related discipline
4+ years of hands-on experience as a ServiceNow Administrator
Experience supporting and troubleshooting custom ServiceNow applications in a production environment, including incident resolution and root cause analysis
Experience with business rules, client scripts, UI policies, flows, workflows, and other application configurations
Experience troubleshooting integrations, REST APIs, scheduled jobs, and data-related issues
Understanding of ServiceNow security, including roles, ACLs, and user access
Experience with update sets, release deployments, testing, and post-deployment validation
Ability to manage incidents and service requests according to established SLAs
Experience preparing and delivering monthly operational reports, including ticket volumes, SLA performance, outstanding issues, trends, and performance metrics
Ability to work directly with customers to investigate issues, understand requirements, and communicate technical findings and resolutions
Strong oral and written communication skills
Experience developing solutions consistent with architectural standards and ServiceNow best practices
ServiceNow Certified System Administrator
Certified in Scaled Agile Framework (SAFe), or able to complete within 60 days of hire
Experience with ITIL Service Management processes preferred
ITIL Foundations certification preferred
Must be eligible to meet government eligibility requirements, including public trust clearance

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance starting the first of the month after joining
401(k) plan with immediately vested employer contributions; no matching required
Generous paid time off (PTO)
One additional day of paid wellness leave per calendar year
Ten federal holidays
Pet insurance
Tuition reimbursement
Internal training programs
Company-sponsored industry certifications
Team building activities
Community volunteering
Quarterly HQ days
Wellness events
Happy hours
Family fun events