ServiceNow System Administrator – Platform Lead

NetImpact Strategies Inc.

. Lead day-to-day platform operations and coordinate incident, problem, request, change, release, maintenance, and platform-catalog work using ServiceNow as the system of record .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in administering and operating ServiceNow environments, including configuration, incident management, and platform performance monitoring. Proficient in coordinating platform operations, executing security controls, and maintaining operational documentation in a controlled enterprise environment.

Highest-signal resume keywords

ServiceNow AdministrationIncident ManagementPlatform Performance MonitoringServiceNow Certified System AdministratorMID Server Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationIncident TriageChange ManagementRelease ManagementAutomated TestingData IntegritySecurity Control ExecutionIntegration TroubleshootingPerformance AnalyticsHealth Scan Remediation

Soft Skills

LeadershipDecision-MakingCoordinationCommunication

Tools & Technologies

ServiceNowMID ServersIntegrationHubSSOCloud ConnectivityOn-Premise ConnectivityCI/CDAutomated Testing Framework (ATF)CyberArk

Certifications & Qualifications

ServiceNow Certified System Administrator

Industry Keywords

Federal ConsultingFinancial RegulatoryOperational DocumentationHigh Risk IT Background InvestigationSensitive Information Requirements

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Lead day-to-day platform operations and coordinate incident, problem, request, change, release, maintenance, and platform-catalog work using ServiceNow as the system of record
Lead Tier 2/Tier 3 triage and service restoration for platform-related issues
Establish severity, evidence, owner, next action, validation criteria, and escalation for platform-related issues
Monitor platform health and performance, including scheduled jobs, reports, indexing, queues, automation failures, application/system logs, event signals, and recurring degradation
Maintain actionable health dashboards and trend reviews
Administer ServiceNow configurations, users/groups/roles, applications, platform settings, plug-ins, service catalog records, platform licenses, and approved operational controls
Monitor and support MID Servers and enterprise integrations, including SSO, email, monitoring, cloud/on-premise connections, certificates, credentials, and service accounts
Coordinate patches, upgrades, feature deployments, and scheduled releases using approved change control, release standards, CI/CD, rollback readiness, and post-production validation
Coordinate platform regression, functional, integration, performance, and user-acceptance validation with testing and technical teams
Execute and retain security-control evidence, access and provisioning records, logging/auditing evidence, and incident artifacts
Maintain SOPs, runbooks, knowledge articles, operational schedules, service maps/dependencies, and structured shift handoffs
Coordinate ServiceNow vendor support cases for platform defects or product issues, preserving diagnostic evidence and validating fixes before closure

Requirements

What you’ll need

Five or more years administering and operating enterprise ServiceNow environments, including configuration, platform updates, incidents, integrations, data integrity, and release support
ServiceNow Certified System Administrator (CSA)
Hands-on experience with MID Servers, IntegrationHub/integration troubleshooting, SSO/identity, service accounts, logs/events, and cloud/on-premise connectivity
Experience with incident/problem/change/release practices, automated testing, ServiceNow support cases, platform performance monitoring, and operational documentation
Experience executing platform access/security controls and supporting ATO/security evidence in a controlled enterprise environment
Ability to lead operations, make time-sensitive restoration decisions, and coordinate clean handoffs across an extended service window
U.S. citizenship
Ability to satisfy High Risk IT background-investigation and sensitive-information requirements
Preferred: Federal consulting or financial-regulatory experience
Preferred: ServiceNow IntegrationHub, ATF, Performance Analytics, or related credentials
Preferred: Experience with CyberArk or equivalent privileged/service-account management, Health Scan remediation, and multi-vendor platform operations

Benefits

Comp & perks

Comprehensive medical, dental, & vision insurance starting the first of the month after joining
401(k) plan with immediately vested employer contributions; no matching required
Generous Paid Time Off (PTO)
One additional day of paid wellness leave per calendar year
Ten federal holidays
Pet insurance
Tuition reimbursement
Internal training programs
Company-sponsored industry certifications
Team building activities
Community volunteering
Quarterly HQ days
Wellness events
Happy hours
Family fun events