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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Operations and Support, with a strong focus on managing Google Workspace, Azure AD, and endpoint management tools. Proven ability to enforce IT security policies, maintain compliance with frameworks like SOC 2 and ISO 27001, and optimize IT processes for efficiency.
Highest-signal resume keywords
IT Operations ManagementGoogle Workspace AdministrationIT Security Best PracticesSOC 2 ComplianceExperience in Highly Regulated Industries
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT OperationsSystems AdministrationEndpoint ManagementAccess ManagementIT Controls MaintenanceAudit SupportAutomation of IT ProcessesTroubleshootingDevice ManagementOnboarding and Offboarding
Soft Skills
OrganizedDetail-OrientedStrong Execution SkillsCollaborativeService-Oriented
Tools & Technologies
Google WorkspaceMicrosoft EntraMS OfficeSlackZoomJamfKandjiIntuneJiraZendesk
Certifications & Qualifications
ISO 27001SOC 2 Type IIHIPAAGDPRPCI DSS
Industry Keywords
SaaSHealthcareFinancial ServicesInsuranceGovernment
Tech Stack
Tools & technologiesAzureJamfServiceNow
About the role
Key responsibilities & impact- Own day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce
- Ensure timely resolution of IT issues with strong SLAs and high employee satisfaction
- Manage onboarding and offboarding, including provisioning and deprovisioning systems and access
- Participate in on-call and after-hours support as needed for critical incidents and urgent business needs
- Administer and optimize Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, and endpoint management tools
- Maintain reliability, performance, and uptime across internal tools
- Partner with Compliance to enforce IT security policies and best practices
- Support SOC 2 and other audits through documentation, controls, and system integrity
- Ensure secure device management, data protection, and access controls
- Ensure systems and processes meet security and compliance requirements for highly regulated industries
- Build and scale IT processes and workflows
- Automate repetitive tasks and improve efficiency
- Standardize onboarding, asset management, and support processes
- Manage IT vendors, licenses, subscriptions, and asset inventory
- Optimize tooling and support costs
- Partner with HR/People Ops on onboarding and offboarding
- Collaborate with Compliance, Engineering, DevOps, and Operations on tooling, access, and infrastructure needs
- Support global teams across time zones and regions
Requirements
What you’ll need- 5–8+ years of experience in IT Operations, IT Support, or Systems Administration
- Experience managing IT in a high-growth, SaaS, or remote-first environment
- Hands-on administrative experience with Google Workspace, Azure AD, MS 365, endpoint management tools such as Jamf, Kandji, or Intune, and ticketing systems such as Jira, Zendesk, or ServiceNow
- Strong understanding of IT security best practices and access management
- Strong hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally recognized security and privacy frameworks
- Demonstrated experience maintaining IT controls and supporting internal and external audits
- Experience working in highly regulated industries such as healthcare, financial services, insurance, or government
- Experience supporting distributed/global teams
- Organized and detail-oriented with strong execution skills
- Comfortable working in a dynamic, evolving, and global environment
- Collaborative and service-oriented with strong communication skills
- Proactive approach to identifying issues before they become problems
Benefits
Comp & perks- Full-time remote work
- Equal opportunity employer committed to diversity in the workplace