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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Provide technical support on solution application questions from clients regarding the company’s software
- Analyze, diagnose, and resolve client questions or problems via various support platforms
- Address system configurations and setup, product functionality, bugs, and enhancement requests
- Document problems and solutions for widespread use throughout the support team
- Document and transfer issues requiring more detailed analysis to experienced associates
- Engage R&D, IT, and other cross-functional teams as appropriate
Requirements
What you’ll need- Bachelor’s Degree or equivalent relevant work experience
- All applicants must be legally authorized to work in the United States
- Netsmart does not provide work visa sponsorship for this position
- At least 2 years of experience in a customer service environment (preferred)
- Customer service experience in a technical role (preferred)
- Healthcare solution support experience (preferred)
- SQL database and query knowledge (preferred)
- Healthcare clinical workflow experience (preferred)
- Successful completion of a pre-employment background check, including a drug screen (post-offer)
Benefits
Comp & perks- Equal employment and advancement opportunities
- Pre-employment background check and drug screen provided at Netsmart’s sole expense