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Senior Engagement Manager
Network to Code. Lead key client engagements through successful outcomes alongside Network to Code’s Managing Consultants .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Agile Coaching and Project Management, with a strong focus on client engagement and successful project delivery. Capable of developing strategies for network automation and managing cross-functional teams to achieve business outcomes.
Highest-signal resume keywords
Agile CoachingProject ManagementClient EngagementRisk ManagementJira Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Agile PracticesProject CoordinationResource PlanningMilestone ManagementDependency Management
Soft Skills
Excellent CommunicationSituational AwarenessConflict MediationTeam BuildingMultitasking
Tools & Technologies
JiraSoftware Development Lifecycle
Industry Keywords
Network AutomationClient SatisfactionProject DeliveryStakeholder ManagementStart-Up Experience
About the role
Key responsibilities & impact- Lead key client engagements through successful outcomes alongside Network to Code’s Managing Consultants
- Perform Agile coaching and champion Agile transformation for large clients
- Develop and execute strategies enabling clients to achieve expected business outcomes from network automation
- Coordinate, track, and communicate project-related efforts in alignment with established processes, best practices, and Agile principles
- Measure and monitor client satisfaction and initiative health
- Identify issues proactively and coordinate remediation with project teams
- Own internal Network to Code aspects of successful project delivery
- Manage team communications, structure, and staffing across project stages
- Manage project problems, challenges, and escalations
- Deliver executive-level verbal and written summaries of accomplishments, active work, risks, blockers, dependencies, and required client interventions
- Identify and manage dependencies across teams
- Identify risks, anticipate consequences, and develop contingency plans
- Remove impediments, mediate conflicts, facilitate decision-making, and drive resolution
- Prioritize tasks and workload and determine scope, budget, and calendar trade-offs
- Identify process and delivery gaps and work with Network to Code teams to resolve them
- Collaborate and coordinate with the Network to Code project execution team
- Build high-trust relationships with client teams, especially stakeholders and leaders
- Report to the PMO Manager
Requirements
What you’ll need- Minimum 5 years of experience managing customer-facing projects
- Strong engagement/project management skills, including conceptualization, analysis, driving alignment, resource planning, milestone and objective management, and Agile practices
- Ability to coordinate simultaneous projects and organize diverse team members, including developers, engineers, and clients
- Ability to multitask, prioritize, coordinate activities to meet multiple Agile deadlines, and work well under pressure
- Ability to work remotely and independently
- Track record of facilitating successful outcomes by developing teams that work well together
- Experience handling resistance constructively and professionally in challenging circumstances
- Strong situational awareness, foresight, and ability to identify, plan for, and resolve delivery dependencies and risks
- Excellent written and verbal communication
- Initiative to organize and align teams for focused delivery
- Entrepreneurial mindset and extensive experience in an agile/adaptable environment
- Strong presenting, listening, comprehension, verbal, written communication, and documentation skills
- Familiarity with Jira and the software development lifecycle
- Relevant start-up experience preferred, not required
- Must be authorized to work in the United States for any employer without sponsorship
Benefits
Comp & perks- Discretionary bonuses
- Option grants
- Comprehensive benefits package
- Virtual team events and happy hours
- Opportunities for mentoring, collaboration, learning, growth, and innovation