Business Systems Analyst

NeueHealth

. Serve as the primary business analyst for eClinicalWorks EHR and Practice Management workflows.

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in eClinicalWorks EHR and Practice Management systems, with a strong focus on workflow analysis, documentation, and process improvement. Proficient in collaborating with cross-functional teams to ensure compliance with healthcare regulations and optimize operational efficiency.

Highest-signal resume keywords

EClinicalWorks EHR ExperienceHealthcare Workflow AnalysisRequirements GatheringHIPAA Compliance KnowledgeData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EHR ConfigurationSystem TestingIssue ResolutionWorkflow DocumentationUser Acceptance TestingSQLHealthcare AnalyticsReporting ToolsProcess ImprovementBusiness Process Documentation

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsCollaborationTraining and Support

Tools & Technologies

Microsoft ExcelMicrosoft VisioMicrosoft PowerPointMicrosoft WordECW Reporting Tools

Certifications & Qualifications

Certification in eClinicalWorks

Industry Keywords

Healthcare AdministrationRevenue Cycle WorkflowsAmbulatory CareClinical WorkflowsInteroperability Standards

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the primary business analyst for eClinicalWorks EHR and Practice Management workflows.
Partner with clinical, administrative, billing, and IT stakeholders to gather, analyze, and document business requirements.
Evaluate current workflows and recommend process improvements using eCW functionality.
Support configuration, maintenance, and optimization of eCW modules, templates, order sets, forms, reports, and workflows.
Analyze system issues, troubleshoot problems, and coordinate resolution with internal teams and eCW support.
Document functional specifications, workflow diagrams, test scripts, user stories, and business process documentation.
Assist with system upgrades, patches, enhancements, and new feature implementations.
Conduct user acceptance testing and validate system changes before production deployment.
Support data analysis, reporting, dashboards, and operational metrics using eCW reporting tools or related systems.
Provide training, guidance, and support to end users on eCW workflows and best practices.
Work closely with revenue cycle teams to support billing, claims, eligibility, scheduling, referrals, and payment workflows.
Ensure system changes comply with healthcare regulations, HIPAA requirements, and organizational policies.
Participate in project planning, status updates, risk identification, and implementation activities.
Maintain strong documentation of system configurations, workflows, issues, and resolutions.

Requirements

What you’ll need

Bachelor’s degree in Healthcare Administration, Information Systems, Business, Computer Science, or related field; equivalent experience may be considered.
3+ years of experience as a Business Systems Analyst, Clinical Systems Analyst, or Healthcare IT Analyst.
Hands-on experience with eClinicalWorks — eCW EHR and/or Practice Management systems.
Strong understanding of healthcare clinical workflows and/or ambulatory practice operations.
Experience gathering requirements, documenting workflows, and supporting system enhancements.
Knowledge of EHR configuration, testing, issue resolution, and end-user support.
Familiarity with HIPAA and healthcare data privacy requirements.
Strong analytical, problem-solving, and communication skills.
Ability to work with cross-functional teams including clinicians, front office, billing, IT, and leadership.
Proficiency with Microsoft Office tools such as Excel, Visio, PowerPoint, and Word.
Preferred: Experience supporting eCW upgrades, migrations, or implementation projects.
Preferred: Knowledge of revenue cycle workflows including scheduling, eligibility, claims, coding, billing, denials, and payments.
Preferred: Experience with reporting tools, SQL, dashboards, or healthcare analytics.
Preferred: Understanding of HL7 interfaces, APIs, lab interfaces, and interoperability standards.
Preferred: Experience with patient portals, telehealth, referrals, document management, and care coordination workflows.
Preferred: Certification or training in eClinicalWorks is a plus.
Preferred: Experience working in ambulatory care, physician group, or multi-specialty practice environment.