Customer Service Representative

NeueHealth

. Answer incoming calls from providers and members.

Posted 11/6/2026full-timeRemote • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving eligibility, claims, and authorization inquiries while maintaining positive relationships with providers and members. Proficient in managing customer service incidents and understanding regulatory compliance within the health insurance industry.

Highest-signal resume keywords

Customer Service ExperienceHealth Insurance Industry KnowledgeClaims Payor ExperienceStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Detail OrientedResults OrientedAbility To Work IndependentlyTeam UnityAbility To Thrive In Chaotic Environment

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

EligibilityClaimsAuthorizationCustomer Service Best PracticesRegulatory Compliance

Tech Stack

Tools & technologies

Unity

About the role

Key responsibilities & impact

Answer incoming calls from providers and members.
Provide eligibility, claims, and authorization status.
Retrieve voicemails and respond.
Collaborate with internal and external partners to resolve provider or member issues related to claims payment, authorization, and eligibility inquiries.
Create, track, and complete Customer Service Incidents for internal departments to resolve caller issues.
Participate in discovering and resolving root causes for recurring issues.
Ensure customer needs and problems are properly communicated and managed to maintain strong customer relationships.
Use customer service best practices to ensure a positive customer experience.
Meet daily, weekly, and monthly metrics.
Perform other duties and responsibilities as assigned.

Requirements

What you’ll need

High School diploma or GED required.
One (1) to three (3) years of customer service experience required.
One (1) to three (3) years in the Health Insurance Industry preferred.
Claims payor experience preferred but not required.
Strong communication skills, both verbal and written.
Organized and able to prioritize work to meet deadlines.
Able to work independently with little supervision.
Able to thrive in an often-chaotic environment.
Able to understand regulatory and compliance rules.
Results and detail oriented.
To be positive and accountable.
Team unity.

Benefits

Comp & perks

Health benefits
Life benefits
Disability benefits
401(k) savings plan with match
Paid Time Off
Paid holidays