FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client success management, with a strong focus on customer retention, revenue growth, and strategic account planning. Proficient in contract negotiation and leveraging internal resources to drive sales in the public sector.
Highest-signal resume keywords
Client Success ManagementContract NegotiationAccount ManagementSales OperationsPublic Sector Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Application Software SalesRevenue Growth StrategiesPipeline ManagementDemand GenerationForecasting Principles
Soft Skills
Customer Relationship BuildingCommunication SkillsConsultative SellingNegotiation Skills
Tools & Technologies
CRM System
Industry Keywords
Public SectorState and Local GovernmentSales and MarketingCommercial Metrics
About the role
Key responsibilities & impact- Deliver end-to-end renewal execution through partnership with Business Unit leads and the extended account team
- Lead the designated territory and support customer retention and annual revenue and growth targets
- Spearhead renewal negotiations and drive incremental revenue
- Connect with customers regularly, virtually and in person, to become a trusted advisor
- Establish strong customer relationships based on customer requirements and commitment to value
- Encourage accounts to become Neumo references
- Develop account plans to deliver revenue targets and sustainable growth through demand generation, pipeline, and opportunity management
- Understand customer needs and strategic growth plans
- Apply knowledge of Neumo contract terms and mutually beneficial negotiation methods
- Leverage internal resources for contract creation, pricing, closing, and bookings
- Bring Neumo industry, line-of-business, technology, consulting, and business process outsourcing solutions to sales pursuits
- Understand competitors and position solutions against them
- Maintain a rolling, current pipeline and move opportunities through the pipeline
- Leverage Marketing, IAE teams, Partners, and channels to build territory pipeline
- Orchestrate Neumo and Partner resources for product and service deployment
- Ensure account teams and Partners understand account strategy and are prepared for customer touchpoints and events
- Maintain accurate customer and pipeline information in the CRM system
- Support Neumo promotions and territory events
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree equivalent
- 3+ years of proven work experience as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals, primarily with public sector, state and local government accounts
- Experience in sales operations and/or contract negotiation is a plus
- Proven track record in business application software and service sales across industries
- Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market
- Knowledge of state and local government management and sales and marketing serving the public sector
- Knowledge of commercial metrics and forecasting principles
- Ability to remain in a stationary position for most of the day
- Ability to constantly operate a computer and other office productivity machinery
- Ability to occasionally move about inside the office
- Frequent communication via telephone
Benefits
Comp & perks- Competitive benefits and compensation package