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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, contract negotiation, and sales operations, with a strong focus on public sector accounts. Proven ability to drive revenue growth through strategic account planning and effective communication.
Highest-signal resume keywords
Client Success ManagementContract NegotiationSales OperationsPublic Sector KnowledgeAccount Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Application Software SalesRevenue Growth StrategiesPipeline ManagementForecasting PrinciplesDemand Generation
Soft Skills
Trusted AdvisorCustomer Relationship BuildingEffective Communication
Tools & Technologies
CRM System
Industry Keywords
Public SectorState and Local GovernmentSales and MarketingConsultative SalesIncremental Revenue
About the role
Key responsibilities & impact- Deliver end-to-end renewal execution through partnership with Business Unit leads and the extended account team
- Lead the designated territory and support customer retention and annual revenue and growth targets
- Spearhead renewal negotiations and drive incremental revenue
- Connect with customers virtually and in person to become a trusted advisor
- Establish customer relationships based on knowledge of requirements and commitment to value
- Encourage accounts to become Neumo references
- Develop account plans supporting revenue targets and sustainable growth through demand generation, pipeline, and opportunity management
- Understand customers’ needs and strategic growth plans
- Apply knowledge of Neumo contract terms and mutually beneficial negotiation methods
- Navigate contract creation, pricing, closing, and bookings using internal resources
- Present Neumo industry, line-of-business, technology, consulting, and business process outsourcing solutions
- Position solutions effectively against competitors
- Maintain a current, progressing rolling pipeline
- Leverage Marketing, IAE, Partner, and channel organizations to generate territory pipeline
- Orchestrate Neumo and Partner resources for product and service deployment
- Prepare account teams and Partners for customer touch points and events
- Maintain accurate customer and pipeline information in the CRM system
- Support Neumo promotions and territory events
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree equivalent
- 3+ years of proven work experience as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals, primarily to public sector, state and local government accounts
- Experience in sales operations and/or contract negotiation is a plus
- Proven track record in business application software and service sales across industries
- Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market
- Knowledge of state and local government management and sales and marketing serving the public sector
- Knowledge of commercial metrics and forecasting principles
- Ability to remain in a stationary position for most of the day
- Ability to constantly operate a computer and other office productivity machinery
- Ability to occasionally move about inside the office
- Frequent telephone communication
Benefits
Comp & perks- Competitive benefits and compensation package